Jeongmin (Jacob) Seo
Oatlands,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Cafe Manager
One Seed Patisseries
01.2020 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Secured daily cash by verifying totals and making nightly deposits.
Tutor
Self Employed
01.2022 - Current
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
Education
Bachelor of Science - Software Engineering
University of Technology Sydney
Sydney11.2027
GED -
Baulkham Hills High School
Baulkham Hills, NSW10.2023
Skills
- Business Marketing
- Customer Engagement
- Marketing
- Sales Tracking
- Time management
- Barista skills
- Quality Assurance
- Foodservice
- Health and safety regulations
- Customer Experience Management
- Inventory management
- Operational efficiency
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Affiliations
- Sports
- Music
- Fitness
- Cooking
- Gaming
Timeline
Tutor
Self Employed
01.2022 - Current
Cafe Manager
One Seed Patisseries
01.2020 - Current
Bachelor of Science - Software Engineering
University of Technology Sydney
GED -
Baulkham Hills High School
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