Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jeremiah Okolie

South Granville

Summary

Compassionate Aged Care Worker with a proven track record at Opal Healthcare, skilled in personal hygiene assistance and incident reporting. Adept at enhancing residents' quality of life through attentive care and effective communication. Recognized for fostering strong relationships and delivering exceptional support, ensuring dignity and independence for all clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Aged Care Worker

Opal Healthcare
06.2023 - Current
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided medication assistance to clients under the supervision of Registered nurse.

Customer Service Officer

Megaria Furniture
02.2022 - 06.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service and Sales Personnel

Best Price Furniture
08.2016 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

Certificate IV - Certificate IV in Ageing Support

Australian College of Community Services And Care
Brisbane, QLD
03-2026

HLTHPS007 Administer And Monitor Medications Cours

Health Courses Australia
Brisbane, QLD
12-2025

Certificate III - Certificate III in Individual Support (Disability)

Kirana Colleges
Sydney Olympic Park, NSW
10-2023

Science Education

Stepping Stone International Secondary School
Edo, Nigeria
07-2003

Skills

  • Toileting support
  • Personal hygiene assistance
  • Dementia care
  • Feeding assistance
  • Assisting Registered Nurses during medication rounds
  • Daily living assistance
  • Continence care
  • Documentation
  • Time management
  • Multitasking and organization
  • Incident reporting
  • First aid and safety

Accomplishments

  • Documented and resolved [Issue] which led to [Results].

Certification

  • Certificate III in Individual Support
  • HLTAID009 Provide cardiopulmonary resuscitation
    HLTAID010 Provide basic emergency life support
    HLTAID011 Provide First Aid
  • National Police Check
  • NDIS Worker Screening Check
  • COVID-19 Vaccination
  • Manual handling
  • Flu Vaccination

Languages

English
Professional Working
Igbo
Full Professional
West African Pidgin English
Professional Working

Timeline

Aged Care Worker

Opal Healthcare
06.2023 - Current

Customer Service Officer

Megaria Furniture
02.2022 - 06.2022

Customer Service and Sales Personnel

Best Price Furniture
08.2016 - 01.2022

Certificate IV - Certificate IV in Ageing Support

Australian College of Community Services And Care

HLTHPS007 Administer And Monitor Medications Cours

Health Courses Australia

Certificate III - Certificate III in Individual Support (Disability)

Kirana Colleges

Science Education

Stepping Stone International Secondary School

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Jeremiah Okolie