Jerly Stevi Johanes Kowal
Carnegie,Melbourne
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. My dedication to excellence, combined with strong communication, teamwork, and leadership skills, makes me a valuable asset in the industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Yuni’s Kitchen
09.2023 - 05.2024
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
Human Resource Analyst
The Military Court Of Jayapura
04.2019 - 09.2023
- Analysed capacity requirements and recommended staffing levels for optimal workforce utilisation during projects.
- Provided training on best practices in resource management, enhancing team capabilities and performance.
- Developed comprehensive reports, presenting key findings and insights to inform strategic decision making.
Regional Sales Marketing Officer
Samsung Indonesia
04.2014 - 03.2019
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Education
Food Handlers Certificate - Hospitality
Australian International Academy (VIC)
03.2024
Bachelor Of Management -
03.2016
Diploma 1 Food Production -
12.2013
Skills
- Communication and Team work
- Cleaning and Sanitation
- Problem Solving
- Time Management
- Complaint Handling
- Stock management
- Teamwork and Collaboration
- Attention to Detail
- Food Handler Certification
- Cleanliness
Certification
Food Safety Handler
Languages
Indonesian
Native or Bilingual
Korean
Elementary
Timeline
Front of House Staff Member
Yuni’s Kitchen
09.2023 - 05.2024
Human Resource Analyst
The Military Court Of Jayapura
04.2019 - 09.2023
Regional Sales Marketing Officer
Samsung Indonesia
04.2014 - 03.2019
Food Handlers Certificate - Hospitality
Australian International Academy (VIC)
Bachelor Of Management -
Diploma 1 Food Production -
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