Jerroa Rovedi

• Coordinated travel arrangements, including flights, accommodations, and transportation.
• Handled incoming phone calls in a professional manner while providing accurate information about the company's products or services.
• Provided administrative support to senior management staff in the areas of scheduling meetings and appointments, managing calendars and coordinating projects.
• Acted as liaison between customers and clients and internal departments within the organization.
• Assisted with the development of presentations using PowerPoint software applications.
• Created spreadsheets using Microsoft Excel to track sales data over time.

• 2+ years of residential and commercial cleaning experience.
• Floors and carpets
• Window and mirrors
• Toilets and sinks
• Surfaces and tiles
• Kitchens and bathrooms
• Lighting fixtures and signage

• Assisting in the development of process' for the inbound department and other aspects of the business

• Team training (international and domestic)

• Assisting with the recruitment and screening of employees

• Inbound customer account management, including consulting on the market

• Authentication of product to ensure everything in the warehouse was of high quality

• Stock management to minimise company loss and ensure higher profit margins

• Logistics tasks, including using Shippit and managing stock deliveries for customers

• Business development strategy meetings with owners and management

• Meeting scheduling with Calendly

• Checking all products coming into warehouse for quality assurance
• Authenticating the product to ensure everything in the warehouse is directly from reputable retailer
• Assisting with stock management
• Inbound customer service

All aspects of retail management, including but not limited to:

• Recruitment
• Team training
• Achieving KPI's
• Quality customer service
• Visual merchandising
• Handling customer complaints
• Conflict resolution.

• Store operations manager when manager was not present
• Helping with planning and achieving store goals and company KPI's.
• Hitting personal KPI'S