Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesica Mae Puno

Karratha,WA

Summary

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Hungry Jacks
07.2022 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health procedures.
  • Regulations to prevent food borne illness.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Trained newly hired employees on routine tasks and customer service.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

School Cleaner

Ngarliyarndu Bindirri Aboriginal Corp
11.2021 - 05.2022
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Supervised supplies in inventory and submitted reorder requests.
  • Worked well in a team setting, providing support and guidance.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Assistant Manager

KFC
11.2011 - 11.2021
  • Customer Service
  • Shift Rostering
  • Ordering and Receiving Goods
  • Cash Management

Education

Certificate III - General Education for Adults

TAFE WA North Regional
01.2012

Certificate - Business

TAFE WA North Regional
01.2011

Skills

  • Preparing Rosters
  • Stock Ordering
  • Goods Receiving
  • Team Work
  • Customer Service
  • Residential cleaning services
  • Employee training
  • Staff management
  • Cash handling

Certification

  • Fire Safety Certificate Issued by Aveling
  • Provide First Aid Certificate Issued by Pilbara First Aid Training Apr 2025 - May 2028

Languages

Filipino

Timeline

Shift Supervisor

Hungry Jacks
07.2022 - Current

School Cleaner

Ngarliyarndu Bindirri Aboriginal Corp
11.2021 - 05.2022

Assistant Manager

KFC
11.2011 - 11.2021

Certificate - Business

TAFE WA North Regional

Certificate III - General Education for Adults

TAFE WA North Regional

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Jesica Mae Puno