Jeslin Rajan
Sydney,NSW
Summary
Experienced in both gym receptionist and medical receptionist roles, my versatile skill set combines extensive expertise in customer service, strong organisational abilities, and effective communication skills. Proficient in managing front desk operations and handling member inquiries, I create a welcoming environment as a gym receptionist. In addition, I am well-versed in navigating busy clinical settings and collaborating productively with diverse personalities as a dedicated medical receptionist. With comprehensive knowledge of schedule coordination, record management, and front desk operations, I contribute to the smooth functioning of receptionist roles in both fitness and medical environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Round Corner Medical Practice
05.2023 - Current
- Strong communication skills: Effectively communicate with patients, colleagues, and healthcare professionals in person, over the phone, and via written correspondence
- Efficient appointment scheduling: Proficient in managing and organizing appointment schedules, optimizing patient flow and minimizing wait times
- Excellent customer service: Provide exceptional service to patients, ensuring a positive and welcoming experience during their visits
- Accurate record keeping: Maintain precise and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations
- Multitasking abilities: Successfully handle multiple tasks simultaneously, including managing phone calls, greeting patients, and performing administrative duties
- Attention to detail: Pay meticulous attention to detail when verifying patient information, processing documentation, and managing insurance forms
- Problem-solving skills: Proactively address patient inquiries, resolve scheduling conflicts, and assist in resolving any issues or concerns
- Team collaboration: Collaborate effectively with colleagues and healthcare professionals to ensure seamless communication and coordinated patient care
- Professionalism: Exhibit a professional and empathetic demeanour, maintaining confidentiality and demonstrating sensitivity to patients' needs and concerns.
Gym Receptionist
Elite Fitness Bella Vista
06.2022 - Current
- Consistently made the most sales for thegym every week
- Managed social media and promoted business
- Experience delivering customer service and administrative excellence, including clerical support and public interaction
- Provided exceptional customer service to members, answered questions, and resolved any issues encountered
- Enforced safety protocols to prevent injuries, performed regular equipment maintenance and ensured proper sanitation procedures
- Assisted members with using equipment and provided guidance on proper form and technique
- Conducted facility tours for potential members and provided information on membership options and benefits
- Excels in calendar management, scheduling, data entry, and database administration.
Waitress
Ettamogah
01.2021 - 06.2022
- Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities
- Motivated waitress with engaging personality and flexible approach.
Education
Postgraduate- Doctor of Physiotherapy -
Macquarie University
North Ryde07.2026
Bachelor of Human Sciences - Body Movements
Macquarie University
North Ryde, NSW07.2020
HSC - Chemistry
St Marys Senior High School
St Marys 2020
Skills
- Sales and upselling
- Promoting on social media platforms
- Softwares- Clubware, Debit Success, Excel, Canva
- Front Desk Operations
- Medical Records Verification
- Telephone Etiquette
Certification
Responsible Service of Alcohol (RSA)
Cold Chain Management Certificate
Languages
Malayalam
Full Professional
Tamil
Professional Working
English
Native or Bilingual
Timeline
Medical Receptionist
Round Corner Medical Practice
05.2023 - Current
Gym Receptionist
Elite Fitness Bella Vista
06.2022 - Current
Waitress
Ettamogah
01.2021 - 06.2022
Postgraduate- Doctor of Physiotherapy -
Macquarie University
Bachelor of Human Sciences - Body Movements
Macquarie University
HSC - Chemistry
St Marys Senior High School
Responsible Service of Alcohol (RSA)
Cold Chain Management Certificate
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