Jessa Bartolay
Adelaide,SA
Summary
With a proven track record of enhancing service efficiency and guest satisfaction in the hotel industry, I bring strong kitchen support skills as well, honed during my 24-service placement at ITL, SkyCity Adelaide. I excel at fostering teamwork and demonstrating adaptability under pressure, consistently improving guest experiences through meticulous attention to detail and proactive collaboration. My expertise spans both guest services and order accuracy, ensuring consistently exceptional results.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
Peppers Waymouth
08.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
- Improved efficiency by coordinating with kitchen staff on order timing and special requests.
Food and Beverage Attendant
Sky City Adelaide
02.2024 - 07.2024
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Processed payments for orders and provided customers with change.
- Provided attentive service and proactively assessed guest needs.
Kitchen Placement
SkyCity Adelaide
06.2024 - 06.2024
- Proven ability to learn quickly and adapt to new situations.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Team Leader - Trainee
Nijumaru Japanese Restaurant
11.2023 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Store-All Rounder
Sisig Sarru Asian Food
02.2015 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Food and Beverage Attendant
Fairmont Hotel Austin, Texas
03.2018 - 03.2019
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
Barista
Starbucks Philippines
03.2014 - 06.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Vocational - Certificate IV in Kitchen Management
Queensford College
South Australia05.2025
Bachelor of Science - Tourism Management
St. Paul University
Philippines03.2013
Skills
Adaptability under pressure
Reliability and punctuality
Kitchen Support
Guest Services
Order Accuracy
Teamwork and Collaboration
Attention to Detail
Timeline
Food and Beverage Attendant
Peppers Waymouth
08.2024 - Current
Kitchen Placement
SkyCity Adelaide
06.2024 - 06.2024
Food and Beverage Attendant
Sky City Adelaide
02.2024 - 07.2024
Team Leader - Trainee
Nijumaru Japanese Restaurant
11.2023 - 01.2024
Food and Beverage Attendant
Fairmont Hotel Austin, Texas
03.2018 - 03.2019
Store-All Rounder
Sisig Sarru Asian Food
02.2015 - 09.2023
Barista
Starbucks Philippines
03.2014 - 06.2015
Vocational - Certificate IV in Kitchen Management
Queensford College
Bachelor of Science - Tourism Management
St. Paul University
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