Jessica Chircop
Summary
Jessica Chircop
I have lived in Lake Grace for 9 years and currently working for the Shire of Lake Grace.
As a Customer Service Officer i am currently looking to further my skills and opportunities in an admin position.
I am a friendly person and would like to help people wherever possible in a professional workplace.
I would be very interested in any potential positions you have available.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Shire Of Lake Grace
Lake Grace, WA
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Responded to customer calls and emails to answer questions about products and services.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Updated account information to maintain customer records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
CCL Hardware
Mark And Karen Seamen
Lake Grace
03.2021 - 10.2022
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Improved store organization with strategic merchandise placement, making it easier for customers to find desired items.
- Processed transactions efficiently using point-of-sale systems, streamlining checkout processes for a smoother shopping experience.
Car Washing
Self Employed
Lake Grace, WA
12.2020 - 09.2022
- Assisted in training new team members on proper car washing techniques, resulting in consistent service quality.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Answered customer questions on pricing, products, procedures, and materials used.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Pressure washed car exterior, wheel wells, and tires.
- Cleaned wash equipment after shift and confirmed proper storage.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Disinfected steering wheel, handles, seats, and other interior fixtures.
Education
No Degree -
Lake Grace District High School
Lake Grace, WA09.2022
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Customer Service
Timeline
Customer Service Officer
Shire Of Lake Grace
11.2022 - Current
CCL Hardware
Mark And Karen Seamen
03.2021 - 10.2022
Car Washing
Self Employed
12.2020 - 09.2022
No Degree -
Lake Grace District High School