Jessica Furlong
Bella Vista,NSW
Summary
Full time University Student who accomplished in enhancing customer relationships at Bunnings Warehouse, MJ BALE and Global Nutrition Australia. Who excels in problem-solving and time management. Demonstrated ability to balance priorities in fast-paced environments, significantly contributing to team success and operational efficiency. Skilled in customer service and inventory management, focusing on achievements which include fostering repeat business through exceptional interpersonal skills and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Customer Sales Assistant
Bunnings Warehouse
10.2023 - Current
- Built strong relationships with customers, fostering loyalty and repeat business.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Assisted call-in customers with questions and orders.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
Office Junior
Global Nutrition Australia
11.2020 - 12.2023
- Managed multiple priorities effectively under tight deadlines while maintaining attention to detail in all aspects of administrative support duties.
- Served as a reliable point of contact for external partners such as vendors or clients ensuring effective relationship building.
- Facilitated smooth daily operations with timely correspondence management and accurate document preparation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered Phone calls and placed subsequent orders.
Casual Retail Assistant
MJ BALE
01.2021 - 09.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Managed efficient cash register operations.
- Key Holder - Opened and Closed store
Education
Bachelor of Engineering (Biomedical) Honours -
University of Sydney
Sydney, NSW06.2026
High School Diploma -
Pymble Ladies College
Pymble, NSW11.2020
Skills
- Customer Relationship Building
- Goal-oriented mindset
- Resilience and persistence
- Team Player
- Quick Learner
- High Attention to detail
- Time Management
- Problem Solving
- Reliable and Responsible
Languages
Polish
Full Professional
Timeline
Customer Sales Assistant
Bunnings Warehouse
10.2023 - Current
Casual Retail Assistant
MJ BALE
01.2021 - 09.2023
Office Junior
Global Nutrition Australia
11.2020 - 12.2023
Bachelor of Engineering (Biomedical) Honours -
University of Sydney
High School Diploma -
Pymble Ladies College
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