Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Grundy

Sydney

Summary

Experience in exceptional customer service and maximizing sales in high end front-of-house hospitality, quickly learning new tasks alongside responsible alcohol service, and knowing the importance of developing proficient key customer relationships within the industry. Target-driven, enthusiastic, very sociable with a record of academic success, eager to add value to a fast-paced, professional team during my long-term working holiday visa.


Overview

4
4
years of professional experience

Work History

Waitress

Stamford Arms
06.2023 - 03.2024
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained excellent customer satisfaction by providing attentive, friendly and polite service.
  • Stocked and maintained the bar and waiter's service station for each shift.
  • Anticipated and addressed guest service needs.
  • Telephone enquiries.

Waitress

Victors Restaurant
09.2019 - 03.2023
  • Welcomed guests at front of house with a personable attitude.
  • Delivered exceptional table service and maximised table turns.
  • Utilized effective upselling techniques and personalised menu recommendations.
  • Communicated effectively with chefs for guests with food allergies/dietary requirements.
  • Safe food handling standards at all times.
  • Resolved problems, such as complaints, promptly and escalated larger concerns to management.
  • Confirmed legal drinking ages of customers, adhering to legal restrictions.
  • Team work to provide efficient service.

Part-time Bartender

Tup Tup Palace
10.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened and closed the bar, ensuring everything is prepared for a successful shift.
  • Working within a team in a fast pace environment, serving alcoholic and non-alcoholic beverages.

Education

Bachelor of Science - Biology

University of Newcastle
Newcastle Upon-Tyne
07.2023

Skills

    Responsible service of Alcohol (RSA)

    Full driving license

    Motivated self-starter who can take initiative

    Time management and team work

Timeline

Waitress

Stamford Arms
06.2023 - 03.2024

Part-time Bartender

Tup Tup Palace
10.2021 - 12.2022

Waitress

Victors Restaurant
09.2019 - 03.2023

Bachelor of Science - Biology

University of Newcastle

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Jessica Grundy