Mya Murphy
Helensburgh,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waitress/Bartender
Burgundy Lion Pub
09.2023 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm when dealing with difficult customers or during busy shifts.
Lift Operator
Whistler Blackcomb Mountain
10.2022 - 04.2023
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Maintained lift mazes, ramps and signs.
Reception
Au Premier Hair salon
12.2021 - 10.2022
- Provided excellent customer service when interacting with clients both over the phone and in-person during daily operations at reception desk area or front-office setting.
- Maintained a professional atmosphere in the reception area, creating a positive first impression for clients and visitors.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Ensured smooth operation of reception desk by answering phone calls professionally, managing mail deliveries efficiently, and handling administrative tasks diligently.
Internship
Lisa Taylor EXP Realty
08.2021 - 10.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Assistant/Receptionist
Hairplay
09.2018 - 07.2021
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
Education
High School Diploma -
Westmount Highschool
Montreal, QC06.2019
Skills
- Responsible service of alcohol (RSA)
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Hospitality service expertise
- Memory retention
- High-volume dining
Accomplishments
- Certified lifeguard: 06/01/18
- Certified in First Aid: 2018
- Two academic/athletic bursaries: 2016 and 2017
- Babysitting certification: 2013
Languages
English
French
Volunteer Experience
- Montreal General Hospital, Provided company to dialysis patients; served food in the café, 2017
- NDG food depot, Served food, 2016
- Daycare, Organized activities with children from ages 3-4, 2015
Hobbies and Interests
- Sports
- Helping people
- Environment
Timeline
Waitress/Bartender
Burgundy Lion Pub
09.2023 - 08.2024
Lift Operator
Whistler Blackcomb Mountain
10.2022 - 04.2023
Reception
Au Premier Hair salon
12.2021 - 10.2022
Internship
Lisa Taylor EXP Realty
08.2021 - 10.2021
Assistant/Receptionist
Hairplay
09.2018 - 07.2021
High School Diploma -
Westmount Highschool
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