Jessica Hadchiti
Wallan,VIC
Summary
Seasoned Delicatessen Manager with background in all aspects of deli operation. Solid history of managing team members, maintaining inventory and ensuring customer satisfaction. Demonstrable skills in food safety compliance, order processing, and staff training. Proven ability to improve operational efficiency and increase sales growth through strategic planning initiatives.
Overview
14
14
years of professional experience
Work History
Delicatessen Manager
Coles supermarkets
Greenvale, Vic
12.2016 - Current
- Managed daily operations of delicatessen department at leading Australian supermarket.
- Trained and supervised team members in food safety and customer service standards.
- Oversaw inventory management, ensuring product freshness and availability for customers.
- Implemented merchandising strategies to enhance product visibility and customer appeal.
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Ensured compliance with health codes and safety regulations in all areas of the deli.
- Resolved customer complaints promptly and courteously with the goal of providing satisfactory solutions.
- Monitored inventory levels for perishable goods to minimize spoilage losses.
- Recruited, hired, trained, supervised, evaluated performance of all deli personnel.
- Implemented cost-saving measures such as bulk purchasing or reducing waste.
Delicatessen Assistant
Coles supermarkets
Northcote , Vic
08.2012 - 12.2016
- Assisted customers with deli product selection and recommendations.
- Prepared, sliced, and packaged various meats and cheeses for display.
- Maintained cleanliness and organization of the delicatessen counter.
- Provided excellent customer service to enhance shopping experience.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Monitored expiration dates of products to ensure quality control standards were met.
- Greeted customers, answered questions and provided information on products.
- Restocked shelves when needed to maintain appropriate product levels throughout the day.
- Maintained a positive attitude while working in a fast-paced environment.
- Sliced meats and cheeses and weighed deli items for customers.
Education
Peter Lalor Secondary College
Lalor, VicSkills
- Food safety
- Inventory management
- Customer service
- Merchandising strategies
- Team leadership
- Employee training
- Quality control
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Food safety compliance
- Task delegation
- Product rotation
- Microsoft Excel
- Service training
- Organizational skills
- Computer literate
Reference
- Leeanne Charbel
Deli Manager 2016 - 2021
0421851787
Timeline
Delicatessen Manager
Coles supermarkets
12.2016 - Current
Delicatessen Assistant
Coles supermarkets
08.2012 - 12.2016
Peter Lalor Secondary College