Tiani Finch
Sunshine Coast,QLD
Summary
Dynamic Delicatessen Manager at Coles Supermarket with a proven track record in enhancing customer satisfaction and reducing waste through effective inventory management. Skilled in food safety compliance and staff training, I foster a collaborative environment that drives sales and optimizes productivity, achieving high customer satisfaction ratings and improved team performance.
I am eager to apply my skills into a new career path and I hardly motivated to learn and grow in this field. I am open to new opportunities and eager to learn..
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delicatessen Manager
Coles Supermarket
Sunshine Coast, QLD
06.2015 - 12.2025
- Managed daily operations, ensuring compliance with food safety standards.
- Trained and supervised staff in deli procedures and customer service techniques.
- Managed inventory to reduce waste through effective stock control.
- Implemented promotional strategies to enhance product visibility and sales performance.
- Developed scheduling plans to optimize labor resources and maximize productivity.
- Executed inspections to uphold superior standards of product freshness and display.
- Enhanced customer satisfaction by addressing inquiries and resolving complaints effectively.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Collaborated with store management on promotions, specials, and marketing efforts to attract customers and drive revenue growth.
- Demonstrated adaptability during busy periods by managing multiple tasks simultaneously without sacrificing quality or customer service.
- Maximized profitability by monitoring expenses closely while maintaining high-quality standards in product offerings.
- Assisted customers with special orders or requests while maintaining a friendly demeanor.
- Analyzed sales data to optimize product selection and identify areas for improvement.
- Improved overall efficiency of the department by cross-training employees in multiple roles.
- Streamlined inventory management for reduced waste and improved product availability.
- Conducted regular performance reviews for employees to maintain accountability for their responsibilities.
- Trained and supervised staff to ensure consistent delivery of quality products and exceptional customer service.
- Enhanced food presentation skills among staff members through coaching on proper display techniques.
- Reduced employee turnover by fostering a supportive work environment and providing opportunities for growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Education
Food Safety - Food Health And Safety
Bega High School
Bega, NSWSkills
- Sanitation standards
- Food safety compliance
- Scheduling coordination
- Waste reduction
- Customer service
- Staff training
- Ordering supplies
- Promotional planning
- Profit and loss
- Cleaning & sanitation
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Team leadership
- Food safety
- Relationship building
- Safety procedures
- Safety training
- Food presentation
- Staff management
- Food safety understanding
- Waste management
- Staff scheduling
Certification
First aid
Food health and safety
Timeline
Delicatessen Manager
Coles Supermarket
06.2015 - 12.2025
Food Safety - Food Health And Safety
Bega High School