Jessica Mansfield
Hawthorn,VIC
Summary
Solid team player with outgoing, positive attitude and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction. Articulate, energetic and friendly team player with over 5 years of dedicated customer service experience.
Overview
6
6
years of professional experience
1
1
Certification
Skills
- Effective Customer Communication
- Understanding Customer Needs
- Upbeat and Positive Personality
- Team player
- Enthusiastic and committed
- Reliable
- Creative
Certification
- RSA (Responsible service of alcohol) obtained 2022
- First Aid Certificate obtained 2024
- Mental health first aid trained obtained 2024
Timeline
Customer Service Team Member
Bunnings
10.2020 - Current
Volunteer Member
Tunzafun Mulwala
11.2019 - 01.2020
Front of House Assistant
Rich Glen Olive Estate
05.2018 - 03.2021
Volunteer Umpire
Wangaratta Netball Association
05.2018 - 08.2018
Victorian Certificate of Education VCE
Sacred Heart Yarrawonga College
Work History
Customer Service Team Member
Bunnings
YARRAWONGA, Australia
10.2020 - Current
- Exhibited enthusiasm and professionalism when dealing with customers and staff.
- Day-to-day customer and employee communication in person, by phone, and by email.
- Cash register operation.
- Success in helping apply customers to the work apps and subscriptions.
- Recommended, selected, and helped locate stock based on customer requests.
- Experience at the paint desk including mixing paint.
- Have a WAVE licence
- Cash register operation.
- Key cutting expertise.
Front of House Assistant
Rich Glen Olive Estate
YARRAWONGA, VIC
05.2018 - 03.2021
- Welcomed and helped customers
- Restocking ensuring promotion of products, well displayed.
- Customer table service.
- Cash register sales
- Customer service
- Effective communication skills
- Cleared tables and reset.
Volunteer Member
Tunzafun Mulwala
Mulwala, NSW
11.2019 - 01.2020
- Ensured customer satisfaction
- Good knowledge of rides and activities
- Effective communication
Volunteer Umpire
Wangaratta Netball Association
Wangaratta, VIC
05.2018 - 08.2018
- Quickly learned new skills and applied them.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Victorian Certificate of Education VCE
Sacred Heart Yarrawonga College
Yarrawonga, VIC10.2022