Danidu Karunarathna
Berwick
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Team Member
Coles Supermarket
10.2021 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Team Member
Pavement Brands
01.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Education
Bachelor's Degree - Engineering And Commerce
Monash University
Clayton, VIC11.2027
VCE -
Nossal High School
Berwick, VIC12.2022
Skills
- Billing and Payment Processing
- Effective Customer Communication
- Processing Customer Requests
- Customer Relationship Management
- Customer Complaint Resolution
- Customer Service
Contact
Mobile: 0448205552
Email: Daniduk22@gmail.com
Hobbies And Interests
- Travelling
- Basketball
- Guitar
- Cricket
- Cooking
- Footy
- Swimming
Timeline
Customer Service Team Member
Coles Supermarket
10.2021 - Current
Retail Team Member
Pavement Brands
01.2019 - 03.2020
Bachelor's Degree - Engineering And Commerce
Monash University
VCE -
Nossal High School
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