Max Farmer
Glen Iris,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty.
Capable of working under pressure in a timely manner, ensuring that company expectations and procedures are upheld in doing so, providing targeted customer service, proficient at problem solving or offering a solution when something is wrong or unavailable.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member
Coles Group
12.2020 - Current
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Team Member
KFC
06.2019 - 01.2021
- Worked as a front counter customer service team member, serving and preparing food
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled day-to-day cleaning and preparation
- Trained staff on operating procedures and company services.
Education
Bachelor of Business Banking And Finance - Bachelor of Business/ Banking And Finance
Monash University
Caulfield11.2026
Camberwell Grammar School
Canterbury, VIC11.2022
Skills
- Building Strong Relationships
- Customer Service
- Calm and Professional Under Pressure
- Collaborative Environments
- Effective Customer Communication
- Process Transactions
- Professional Relationships
- Capable of communicating in a clear and concise manner
Hobbies
I enjoy Mountain Biking, Road riding, Running, Tinkering with cars or anything mechanical and going out with friends
Timeline
Customer Service Team Member
Coles Group
12.2020 - Current
Customer Service Team Member
KFC
06.2019 - 01.2021
Bachelor of Business Banking And Finance - Bachelor of Business/ Banking And Finance
Monash University
Camberwell Grammar School
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