JESSICA MARAZIOTIS
Sydney
Summary
Retail State Manager professional with over 15 years experience within the industry. Passionate about people, my drive and success has come from the strong relationships built with mentors, team and customers, along with hard work ethic to achieve exceptional sales results. I'm a highly adaptable leader with extensive experience particularly in sales, management, HR, training and development.
Professional manager who's customer driven with strong background in leadership and operations. Proven ability to drive results through effective team collaboration and strategic planning. Skilled in optimizing resources, managing budgets, and adapting to changing business needs. Known for reliability, effective communication, and fostering high-performance culture.
Overview
14
14
years of professional experience
Work History
NSW/ACT State Manager
Bras N Things
06.2015 - 06.2019
- Management portfolio of 50+ stores across 2 states with 7 direct Area Manager reports
- Median sales budget $1,000,000 per week
- Responsible for sales results, Customer Experience, Wage spend, KPI targets
- Management of all HR related key responsibilities such as recruitment, performance management, succession planning, internal promotions and more
- Manage all communication to Area Managers and Store team to ensure any VM, operational business expectations are delivered and executed on daily weekly basis
- Oversee and approve all rostering for every store
- Conduct Store Visits to provide coaching and feedback to team
- Ensure Area Managers are completing 1 thorough Store Visit report monthly to every store that included full analysis of results, team training needs, operational standards and customer experience level
- Responsible for organising and presenting NSW Store Manager meetings held in Sydney
- Travelled to Singapore and Hong Kong with Owner, CEO and head of departments for international conferences
- Opened multiple new stores with many refurbishments also due to increase in sales revenue
- Achieved double digit growth LFL each year in my role ( I took a severely under performing state and made it a very stable and profitable State that allowed company to hit its best year in sales since opening 30 years ago)
- Created a new Dress Code policy for team and launched it company wide
- Promoted multiple team within my State to higher management roles, including Senior Store Managers to Area Managers due to my Shining Star Program which I handpicked talent to up skill in concentrated sessions at Head Office where they learnt how to increase sales, develop their team underneath them, leadership development etc
- I created all my own content and presented it
- Worked with LPO National Manager on minimising losses of stock and theft within my own State resulting in almost every store above KPI benchmarks for stocktake results
Sydney CBD/East Regional Manager
Napoleon Perdis
01.2014 - 06.2015
- Management portfolio 7 stores Sydney CBD Westfield, Sydney Central Plaza, World Square, Paddington., Bondi Junction, Woollahra and Double Bay reporting directly into National
- Sales Management, KPIs, Rostering/Wage Spends, New product launches
- Ensuring all VM new campaigns were set up correctly
- Interview and hire all team for stores
- Conduct weekly visits to team/stores with 1 admin day per week
- Completed my Napoleon Perdis Makeup Academy Course which Managing Director offered to cover costs of course due to my enthusiasm to be well rounded in the role ( coming from Menswear background prior)
- Stocktakes completed monthly
- Keep up to date with makeup trends, company media exposure and looks to keep clients happy with makeovers
Regional Manager, Area Manager, Store Manager, Assistant Manager
Tarocash
11.2005 - 12.2013
- Portfolio of 25 stores- I had 3 Area Managers and direct reports
- Very hands on role working in stores 5 days a week with individual sales targets
- Won multiple awards for top sales person of the year, best Area Manager of the year
- Sale set ups, markdowns, ensuring all my stores had correct signage up, pricing and VM executed
- Worked with the buying department making crucial business decisions on new lines coming in and repeat buys to drive sales
- Provided valuable customer feedback from stores to Head Office teams
- Often was asked to help assist with induction and training of any new Senior Manager or Area Manager
- Learnt thoroughly '8 steps of selling' module and trained over 100 team
- Moved from Newcastle to Sydney to further my career with the business then was promoted within 6 months
- Managed remote stores such as Bathurst and Orange and kept them performing well by learning fantastic communication skills
Education
Year 12 HSC -
Cardiff High School
Newcastle2005
Skills
- Sales leadership
- Customer service
- Operations management
- Strategic planning
- Relationship management
- Performance management
- Recruitment and HR
- Loss prevention
- Merchandising
Accomplishments
Successfully auditioned and performed for the Newcastle Knights Cheerleading squad from 2005-2009.
Performed dance routines at home games, participated in promotional events and engaged with supporters.
With 10 years of dance experience ( in Classical Ballet, Jazz, Tap and Contemporary), I was able to use my performance ability and skills to represent my home team that I grew up watching.
Hobbies and Interests
- Travel and experiences
- Visited Singapore, Hong Kong, China, USA, Fiji, Dubai, Greece, Italy, Spain, France, Thailand, Hawaii plus many NSW and QLD Australian towns and cities.
- Exercise and Strength Training
- Cooking
- Reading
Timeline
NSW/ACT State Manager
Bras N Things
06.2015 - 06.2019
Sydney CBD/East Regional Manager
Napoleon Perdis
01.2014 - 06.2015
Regional Manager, Area Manager, Store Manager, Assistant Manager
Tarocash
11.2005 - 12.2013
Year 12 HSC -
Cardiff High School
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