Jessica McComiskie
Hoppers Crossing,VIC
Summary
Talented Home Loan Consultant with proven track record of providing financial services to clients while managing complex loan transactions. Skilled with deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritisation skills.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Student Learning Support Officer
Flinders Primary School
01.2017
- Assisting children with numeracy and literacy education
- Administration duties in classroom and front office
- Personal assistant to classroom teacher
- Attend to care needs of students.
Promotions
Blue Juice Events
01.2015
- Provide high level of customer service
- Host and leadership duties
- Promoted opening for Wollongong Central and provided information and support.
Home Loans Consultant
BankVic
12.2021 - Current
- Provide high quality customer service
- Meet multiple KPI's in Insurance & lending
- Work in a team environment
- Manage home loan, personal loan lending enquiries, and all overdraft and credit card enquiries in a timely manner
- Respond to incoming emails in a professional and timely fashion
- Process loan approvals
- Discuss members banking and lending needs via phone or email.
Contact Centre Consultant (General Banking)
BankVic
09.2019 - Current
- Provide high quality customer service
- Meet multiple KPI's in Insurance, lending, and financial services
- Work in a team environment
- Assist with training and coaching of new staff
- Respond to incoming emails in a professional and timely fashion
- Generate referral leads.
Personal Loans Consultant
BankVic
11.2020 - 12.2021
- Provide high quality customer service
- Meet multiple KPI's in Insurance & lending
- Work in a team environment
- Manage car, personal loan lending enquiries, and all overdraft and credit card enquiries in a timely manner
- Respond to incoming emails in a professional and timely fashion
- Process loan approvals
- Discuss members banking and lending needs via phone or email.
Customer Solutions Officer
Stellar Wollongong
09.2017 - 07.2019
- Provide high quality customer service
- Resolve complaints and provide problem solving skills
- Provide effective reception and telephone functions
- Process referrals, take inbound calls, make outbound calls to clients and process correspondence.
Café all rounder
Dolphins Diner and Deli
01.2014 - 01.2017
- Provide high quality customer service
- Multi task daily
- Take and prepare food and coffee orders
- Manage shop when required
- Answer calls and respond to catering orders.
Sales
Ally Fashion
01.2014 - 01.2015
- Provide high level of customer service
- Meet daily targets and KPI's
- Manage shop when required
- Maintain a high level of care for shop appearance and design.
Skills
- Demonstrated ability to work under pressure
- Customer Service with excellent client/customer support focus
- Management, leadership, communication, organisational and liaison skills
- Computer proficiency
- Fast and effective learner
- Telephone answering and handling multiple systems
- Problem solving skills
- Attention to detail
- Working collaboratively
- Punctual and reliable
Summary Of Qualifications
- 2021, ALLIANZ General Insurance Modules
- 2020, CGU General Insurance Modules
- 2019, Kaplan Tier 2 RG146 Compliance Solution
- 2018, Canberra Institute of Technology Certificate III in Customer Engagement
- 2017, Wollongong First Aid Response First Aide Certificate
- 2017, Tafe NSW Certificate III in Education Support
- 2016, Evocca College Diploma in Business Management
- 2011, Taronga Zoo Certificate II Animal Studies
References
- Kylie Draper, BankVic, Team Leader, 0402 107 426
- Paul Meilak, BankVic, Team Leader, 0439 682 939
- Ashleigh Moulds, Stellar Wollongong, Team Leader, 0447 111 014
- Lynette Goodwin, Flinders Primary School, Teacher, 0413 388 906
Timeline
Home Loans Consultant
BankVic
12.2021 - Current
Personal Loans Consultant
BankVic
11.2020 - 12.2021
Contact Centre Consultant (General Banking)
BankVic
09.2019 - Current
Customer Solutions Officer
Stellar Wollongong
09.2017 - 07.2019
Student Learning Support Officer
Flinders Primary School
01.2017
Promotions
Blue Juice Events
01.2015
Café all rounder
Dolphins Diner and Deli
01.2014 - 01.2017
Sales
Ally Fashion
01.2014 - 01.2015
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