JESSICA SCOTT

• Maintained a safe working environment by adhering to established health and safety protocols during console operations.
• Observed and reported suspicious activities and persons.
• Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• POS SYSTEM
• Closing of store
• Worked independently
• Customer service

Assistant Head of kitchen

Food preparation

Fully cooked meals for 35+ people

ordering

• Experienced in both inbound and outbound call handling
• Proficient in customer inquiry resolution and complaint management
• Skilled in using call center software and databases for efficient operations
• Maintains a positive attitude while managing high volume calls
• Strong communication skills, including verbal and written abilities
• Works well under pressure with minimal supervision

• Company Overview: Learn more at employmenthero.com
• Proficient in online customer service and order collection
• Experienced in handling customer inquiries and complaints related to orders
• Skilled in using various online platforms and tools for efficient order management
• Proven ability to maintain accurate records of orders, payments, and shipments
• Knowledgeable about industry-specific regulations and standards related to online order processing
• Learn more at employmenthero.com

• Experienced in opening and closing a café and petrol station
• Proficient in performing all duties related to service station and café operations
• Skilled as a head barista, capable of creating high-quality coffee beverages
• Ability to manage inventory, handle cash transactions, and maintain cleanliness of the facility
• Strong communication skills with customers and team members
• Demonstrated ability to work independently or as part of a team to ensure efficient operations

• Experienced in console operation and management of a petrol station and café
• Skilled in providing exceptional customer service to patrons
• Proficient in table service and ensuring a pleasant dining experience for guests
• Knowledgeable in opening and closing procedures for both the petrol station and café
• Possess strong leadership qualities as a lead barista, overseeing staff operations

• Worked as a kitchen hand in a fast-paced environment
• Assisted in food preparation, cooking, and cleaning duties
• Maintained high standards of cleanliness and hygiene in the kitchen area
• Operated kitchen equipment and assisted with inventory management
• Demonstrated excellent teamwork skills while working with chefs and other staff members

• All café duties

• Completed a retail traineeship program
• Proficient in food preparation and customer service
• Skilled in making coffee beverages
• Gained hands-on experience in a retail environment
• Demonstrated ability to work as part of a team
• Developed strong communication and problem-solving skills

• Sales