Jessica Stramandinoli
Summary
Service-oriented and experienced government administration officer and customer service specialist skilled at applying creative approaches to solving complex problems and quality-focused processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented team player with experience and exceptional leadership and communication skills.
Overview
9
9
years of professional experience
Work History
APS 5 Claims Assessor
Department Of Health And Aged Care
06.2023 - Current
- Assessed and reviewed claimants applications to gather factual information.
- Analyzed claims information and assessed eligible and ineligible expenditure claimed through Covid 19 outbreaks in aged care homes around Australia.
- Handled difficult claims and problems by using problem-solving skills and contacting applicants via email and asking relevant questions regarding claims that had been submitted.
- Worked within a small team asking and helping with relevant questions for claims being assessed.
- Reported constant processes of work completed and up to date data showing work in process and work completed for management and auditing purposes.
APS 5 Growth delivery program officer
Department Of Industry, Innovation And Science
01.2022 - 06.2023
- Program officer within the Entrepreneurs' Programme involved a range of different responsibilities that include assessing applications for growth services, approving growth grants and payments.
- Providing constant advice and communication with clients, internal and external stakeholders.
- Assessed applications and assessed eligibility of small to medium Australian businesses applications for the growth of their Businesses, and ensuring eligibility requirements are met.
- Key duties and tasks involved accepting applications, requesting clarification or additional information in relation to a submitted application, make recommendations to accept or reject applications that also include the eligibility criteria. Issuing grant agreements and constant communication with applicants to get the best possible outcomes regarding grant applications.
- Created and maintained variations to change grant agreements, de-committing grant funds.
- Responding to queries from internal and external stakeholders in a timely manner to Provide clear communication to keep these stakeholders informed on related activities and providing constant support to facilitators.
- This role also included assisting the finance team in daily tasks such as executing grant agreements in our programs, creating variations and data entry into TechOne that are all essential tasks that ensures the program is running efficiently and according to policy.
APS 5 FEG claims Assessor
Attorney Generals Department
11.2021 - 01.2022
- Assessor responsible for assessment of FEG claim and subsequent decision outcomes under the FEG Act.
- The role involved identifying, applying, and interpreting relevant legislation, awards, and contracts, as well as liaising with the claimant and the insolvency practitioners
- Responsible for delivering quality and timely outcomes for claimants. This included delivering quality and timely outcomes for claimants though: Managing a personal caseload of FEG claims Researching, interpreting, and applying workplace legislation, awards, policy, and guidelines to prepare claim decisions and related correspondence Communicating with claimants and other external stakeholders to obtain information and documentation relating to claims.
APS 4 Assurance Assessor
Department of Education, Skills and Employment
08.2021 - 11.2021
- Assurance assessor role involved assessing applicant's responses to the selection criteria as part of the request for tender process in relation to the new transition to work employment model
- Assessing applicants selection criteria, information provided through applicant process.
- Confidentially maintained at all times due to the number of applicants that have applied for tender and information that is being included in these responses.
- Identifying key words and information as worked assessed goes onto a quality checking process which effects funding process of each application.
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APS 4 Information Release Officer, Legal Services Division
Government Services Australia
05.2021 - 08.2021
- Working within a small team in the litigation and legal division of Services Australia, my role is to analyze information release requests.
- Analysis of confidential information from external stakeholders requesting information for clients and customers regarding legal and high-profile situations.
- Working in an efficient and timely matter to enter data and requests for information to be given to their parties on strict timelines regarding legal matters in court.
- Strict privacy measures always taken into consideration as customers personal and private information.
- This role also included distributing COVID 19 emergency disaster payments to vulnerable Australians, assessing these claims to provide emergency payment to customers during lockdown.
APS 4 Compliance officer
Government Services Australia
01.2021 - 05.2021
- Working within a small team of individuals, involved investigating debts that have been on hold and communicating with customers about these debts as they have been paused during the COVID 19 Pandemic.
- Explaining and investigating the cause and background of debts.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Maintaining privacy and security of customer's personal information on a daily basis.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
APS 3 Service officer
Government Services Australia
04.2020 - 01.2021
- Service officer role as part of the Australian Government COVID 19 response this role played a very important part in providing services and payments to venerable Australians.
- First point of contact in the Families and Parenting Division regarding any customer questions or queries regarding eligibility of payments, needs and obligations or what they are already Receiving and/or entitled to.
- Main duties included answering customer calls in a professional, friendly, kind an efficient manner, and making the customer interaction experience a high priority.
- Identifying and solving any errors or problems that may be occurring for a customer and documenting all significant contact and actions made for each serviced customer.
- Referring and liaising with other appropriate business diversions if a customer's inquiry needs Further actions or investigations as required.
- Consistently working with client satisfaction in mind, researching and keeping information as up to date and accurate as possible.
- Adapting to a fast-paced and rapidly changing environment.
- Working individually and within a large team of service officers of varying ages and Backgrounds.
- Privacy and confidentiality being always prioritized when handling sensitive customer and government information and data.
- Using a wide range of different programs to investigate and find up to date information.
Specialist receptionist
Melbourne sleep disorders centre
02.2020 - 03.2020
- Communicating with Doctors and patients providing the best possible care and outcomes for Our patients.
- Daily duties included booking new or review appointments for patients face to face, over the phone and through email.
- Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current, and complying with strict confidentially policies always.
- Booking sleep studies that are conducted privately through St Vincent's Hospital.
- Processing payments and Medicare rebates through EFT, Cash and over the phone.
- Opening and closing of the Centre.
- Setting up doctor's rooms before the start of the day
- Ensuring banking is up to date and balanced at the end of the day.
- Printing and sending letters of correspondence to external specialists, doctors, and patients, and using a wide range of different applications and medical software.
- Apple Mac and Mac Practice software use.
Medical receptionist
surgery at Jerra
09.2019 - 12.2019
- Small family-owned doctors surgery operating with 7 Doctors and 3 Nurses, with occasional Visiting specialists
- Always maintaining patient confidentiality of information.
- Welcoming patients and visitors, booking appointments answering the telephone and billing patients.
- Faxing, scanning, and photocopying incoming and external documents as per the Doctors or Patient's requests.
- Responsibility of closing the surgery at the end of the day, as well as stocking and cleaning the doctors' rooms with all required medical equipment and office needs.
- Best Practice software use, as well as Microsoft suite use
Medical receptionist
Queanbeyan GP super clinic
09.2018 - 07.2019
- A large Doctors surgery with over 21 Doctors and 8 Nurses, and occasional visiting Specialists.
- Checked patient insurance, demographic, and health history to keep information current.
- Answering up to 300+ calls and day plus busy patient traffic that would come through for face-to-face service.
- Managed multi-line phone system and pleasantly greeted patients.
- Opening of the clinic,distributing cash to each reception desk at each end of the clinic.
- Booking and scheduling appointments, processing payments and processing Medicare claims.
- Microsoft Suite, Best practice, and Medicare use.
Cashier & Night fill
Woolworth's
05.2015 - 10.2018
- Customer service included serving customers on the floor and answering any questions or queries.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Year 12 Certificate -
ERINDALE COLLEGE
CANBERRA, ACT01.2017
Year 10 Certificate -
ST CLARES COLLEGE
CANBERRA, ACT01.2015
Skills
- Information Management
- Attention to Detail
- Decision-Making
- Team Collaboration
- Personable and Approachable
- Flexible Schedule
- Customer Service
- Document Control
- Administrative Support
- Data Confidentiality
Clearances
Baseline security clearance
References
Ambar Sanchez, Ambar.Sanchez@industry.gov.au, 02 9397 1681 Mick McCallum, Mick.McCallum@industry.gov.au, 08 8923 4424
Timeline
APS 5 Claims Assessor
Department Of Health And Aged Care
06.2023 - Current
APS 5 Growth delivery program officer
Department Of Industry, Innovation And Science
01.2022 - 06.2023
APS 5 FEG claims Assessor
Attorney Generals Department
11.2021 - 01.2022
APS 4 Assurance Assessor
Department of Education, Skills and Employment
08.2021 - 11.2021
APS 4 Information Release Officer, Legal Services Division
Government Services Australia
05.2021 - 08.2021
APS 4 Compliance officer
Government Services Australia
01.2021 - 05.2021
APS 3 Service officer
Government Services Australia
04.2020 - 01.2021
Specialist receptionist
Melbourne sleep disorders centre
02.2020 - 03.2020
Medical receptionist
surgery at Jerra
09.2019 - 12.2019
Medical receptionist
Queanbeyan GP super clinic
09.2018 - 07.2019
Cashier & Night fill
Woolworth's
05.2015 - 10.2018
Year 12 Certificate -
ERINDALE COLLEGE
Year 10 Certificate -
ST CLARES COLLEGE
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