Jessica Wheeler
Goughs Bay,VIC
Summary
Motivated Office Administrator with many years of experience offering office support in various industries. Energetic and reputable individual possessing a strong work ethic, professional demeanor and initiative along with exceptional customer service skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Veterinary Nurse
Mansfield Veterinary Clinic
Mansfield, Victoria
11.2021 - Current
- Reception duties include answering and directing phone calls, organizing appointments, and weekly ordering and receiving of supplies.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Dispensed medication as directed by veterinarian.
- Assisted veterinarians during examinations and surgical procedures.
- Monitored vital signs during surgery.
- Prepared and reviewed records and consent forms.
- Conducted laboratory tests and collected specimens for analysis.
- Delivered excellent service.
Personal Assistant and Administration
Mansfield Crushing Pty Ltd
Mansfield, Victoria
09.2016 - 10.2021
- Screened telephone calls and enquiries and directed as appropriate.
- Managed the Managing Director's inbox and directed emails as appropriate.
- Diary management.
- Liaise with clients via phone, email and in person.
- Attended business meetings for minute taking.
- Co-ordinated local, interstate and international travel arrangements.
- Organised and maintained payroll information.
- New employee onboarding.
- Generated and sent customer reports, invoices and monthly statements.
- Generated weekly internal reports using Microsoft Excel.
- Provided IT support, co-ordinated repairs and new purchases when required.
- Organised and co-ordinated staff training sessions.
- Typing, filing, scanning and archiving of documents.
- Monthly stationary order for three separate offices.
Reservation and Information Consultant
Mansfield Mt Buller Regional Tourism Association
Mansfield, Victoria
05.2015 - 09.2016
- Managed customer reservations through online and phone systems.
- Assisted guests with enquiries about accommodations and services.
- Coordinated booking changes and cancellations efficiently.
- Provided detailed information on hotel policies and amenities.
- Processed customer payments for reservations over the phone.
- Assisted visitors with enquiries and provided information about the local area.
- Maintained cleanliness and organization of visitor areas and resources.
- Resolved visitor concerns promptly and professionally.
Receptionist /Assistant Property Manager
Domain Property Advocates
Kew, Victoria
11.2008 - 12.2011
- Managed front desk operations and maintained a welcoming environment for clients.
- Assisted in preparing client documents and correspondence for property advocacy services.
- Scheduled appointments using office management software to optimize daily workflow.
- Processed incoming calls and directed inquiries to appropriate team members efficiently.
- Responded to customer inquiries via phone or email promptly and courteously.
- Oversaw property maintenance and coordinated repair services efficiently.
- Conducted property inspections and ensured compliance with regulations.
- Facilitated lease negotiations and prepared rental agreements accurately.
Education
Year 12 -
Mansfield Secondary College
Mansfield, Victoria2003
Skills
- Sound knowledge of Microsoft 365 programs and applications
- Experience with QuickBooks, Reckon and EzyVet software
- Professional phone manner
- Strong organisational and problem-solving skills
- Attention to detail
- Tech-savvy
- Multitasking and prioritization
- Strong interpersonal skills
Certification
- Certificate II in Animal Care
- Certificate II in Business
- Certificate II in Community Recreation
- Certificate IV in Real Estate (Agents Representative)
References
- Rayleen Reynolds
Mansfield Veterinary Clinic - Practice Manager
Phone: 0407 337 681
Custom
- Dr Kasee Muir
Mansfield Veterinary Clinic - Veterinarian
Phone: 0430 523 653
Custom
Ant Bateup
Mansfield Crushing - Managing Director
Phone: 0425 758 058
Timeline
Veterinary Nurse
Mansfield Veterinary Clinic
11.2021 - Current
Personal Assistant and Administration
Mansfield Crushing Pty Ltd
09.2016 - 10.2021
Reservation and Information Consultant
Mansfield Mt Buller Regional Tourism Association
05.2015 - 09.2016
Receptionist /Assistant Property Manager
Domain Property Advocates
11.2008 - 12.2011
Year 12 -
Mansfield Secondary College
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