JESSICA CARTER
Adamstown,NSW
Overview
16
16
years of professional experience
Work History
Retail Assistant
Country Road
01.2022 - Current
- Provide knowledge of all Country Road products
- Assist customers with any queries
- Use of POS system to put through all sales, online orders, and returns.
Airline Customer Service Agent
Jetstar/Swissport
12.2022 - 12.2023
- Handled escalated customer complaints professionally, implementing solutions to address concerns adequately.
- Maintained welcoming environment around gate area by engaging in friendly conversations with passengers and attending to their concerns.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
Retail Assistant
Seed Heritage
01.2021 - 06.2022
- Open & close of store independently at Seed Myer Charlestown
- Work closely with shift manager to solve problems and handle customer concerns
- Use of Seed Heritage system to process sales, returns, and gift cards
- Greeted customers and helped with product questions, selections, and purchases.
Retail Assistant
Common Circus
01.2021 - 01.2022
- Use of vend to process clients transactions and look up availability of stock
- Use of courier service Sendle and Aramex for delivery of online orders
- Opening and closing of both retail stores
- Use of Shopify to create and fulfill online orders
- Actively engaged customers to provide general assistance and information on store merchandise
- Worked closely with shift manager to solve problems and handle customer concerns.
Bar Attendant
Belmore Hotel
01.2011 - 01.2016
- High Level of Customer Service at all times
- Responsible Service of Alcohol to patrons
- Working with TAB and gaming services
- Cash handling, till reconciliation, organising banking
- Opening and closing of the establishment
- Reception phone duties
- Ensuring a clean and safe work environment for both staff and customers.
Salon Assistant
Locks Hair Salon
01.2008 - 01.2010
- Providing clients with a high level of customer service and an excellent experience on each visit
- Reception duties, meeting and greeting clients as they arrive, receiving phone calls, end of day till reconciliation, cash handling
- Maintaining a clean and professional work environment
- Haircuts on both men and children
- Application of colour and styling services.
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
References
- Kiani Kingston- Myer Seed Heritage Concession Manager 0412 201 580
- Jackie Sargeant- Country Road Store Assistant Manager (02) 8280 4660
- Ryan Lewis - Jetstar Sydney Airport
Timeline
Airline Customer Service Agent
Jetstar/Swissport
12.2022 - 12.2023
Retail Assistant
Country Road
01.2022 - Current
Retail Assistant
Seed Heritage
01.2021 - 06.2022
Retail Assistant
Common Circus
01.2021 - 01.2022
Bar Attendant
Belmore Hotel
01.2011 - 01.2016
Salon Assistant
Locks Hair Salon
01.2008 - 01.2010