Jessie West
Tugun,QLD
Summary
To whom it may concern,
I have been working since I was 13 years old,
Spending the last six years in Medical and an extensive background in customer service.
Working within the medical and aviation industries has allowed me to develop excellent attention to detail,time management and interpersonal skills.
I have worked with people from a variety of backgrounds and cultures and enjoy a fast paced work environment.
I am a natural people person, a team player and love interacting with patients.
I would be extremely grateful to commence employment with your company.
I look forward to hearing from you at your earliest convenience.
Kind regards
Jessie West
Overview
15
15
years of professional experience
Work History
Oncology and Renal Dialysis Ward Clerk
John Flynn Private Hospital
09.2022 - Current
- Organized paperwork for doctors, nurses, and patients. Admitting, Discharges etc.
- Assisted nursing staff and Doctors with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhering to all Hospital policies and procedures.
- Highly efficient in computer system, Meditech and Charm.
- Populated Doctors orders, billings accounts, Health fund, DVA checks.
- Liaising with all hospital departments to facilitate safe, organised and efficient transfer of patient care.
- Five star service all round.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
Medical Receptionist
Qscan Radiology Clinics
02.2019 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Telephone and computer administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Providing care ,empathy and support to patients.
- Liaising with radiologists and doctors on a daily basis.
- Problem solving and resolving complaints.
- Maintaining all health protocols and processes in alignment with Queensland health-(Peak of Covid19 outbreak).
Cabin Crew
QantasLink
04.2009 - 02.2019
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Education
Certificate III And IV in Fitness
Certified First Aid And CPR
High School Diploma -
Sheldon College
Sheldon, QLD2007
Skills
- Strong Organization
- Task Delegation
- Data Entry
- Healthcare experience
- Punctual Individual with a great work ethic
- Strong moral compass
- Able to adapt and learn new skills quickly
- Excellent communication and interpersonal skills
- Works independently, and shows initiative to work productively in a team environment
- managed and train staff in a supervisory role
References: Annie Brittan- 0400 021 604
Qscan Radiology
Sarah Male- 0433518007
QantasLink
Timeline
Oncology and Renal Dialysis Ward Clerk
John Flynn Private Hospital
09.2022 - Current
Medical Receptionist
Qscan Radiology Clinics
02.2019 - 09.2022
Cabin Crew
QantasLink
04.2009 - 02.2019
Certificate III And IV in Fitness
Certified First Aid And CPR
High School Diploma -
Sheldon College
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