Marissa Deniese
Perth,WA
Summary
An astute, self-motivated, and experienced management professional with over 25 years of employment history in two different industries: graphic design & marketing and dental. Strong background in promoting change and achieving measurable results through the development and execution of business strategies. Provides creative and useful inputs to drive important changes, resulting in goal and target achievement. Solid record of creativity, team management, planning expertise, and client engagement. Innovative and enthusiastic team player seeking a new employment opportunity to continue professional growth. Aims to utilize management knowledge and skills to help the organization achieve set targets and goals. Additionally, brings experience as a Ward Clerk in a high-volume hospital environment, honing administrative and patient-focused tasks skills. Possesses good time management and problem-solving abilities, along with advanced understanding of clerical needs and confidentiality requirements. Hardworking medical administrative professional with 8 years of related experience, now seeking a long-term position to contribute expertise.
Overview
17
17
years of professional experience
Work History
Oncology and Haematology Ward Clerk
Ramsay Health Care
2024.07 - Current
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Maintained accurate patient records, ensuring confidentiality.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Oncology department.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Managed incoming calls and directed to appropriate department.
- Enhanced office productivity by handling high volume of callers per day.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Front Office Coordinator - Full Time
Cambridge City Dental
2023.05 - 2024.05
- 100% today and 100% tomorrow, ensuring that all appointments were confirmed, appointment book scheduled to maximise production and the Clinician's valuable time
- Being aware of those Patients that required sooner appointments and bringing them forward at the next available
- Communicating with the Clinician daily on various issues and actioning various allocated tasks
- Appointment management - confirming, scheduling and managing the appointment schedule
- Utilising Exact software to perform daily operations, entering, managing and updating patient records accurately
- Identifying, reviewing and troubleshooting operational front desk issues for continuous improvement
- Accurate billing and accounts management and account reconciliation
- Daily banking
- Management of patient continuing care
- Assisting with all patient enquiries
- Operating EFTPOS and HICAPS terminals for health funds and visa
- Answer and follow up on emails in a timely manner
- Sending all referrals and records to dentists and specialists via Mediref
Dental Front Office Coordinator
St John - Dental
2022.06 - 2023.05
- Being aware of those Patients that required sooner appointments and bringing them forward at the next available
- Appointment management - confirming, scheduling and managing the appointment schedule
- Utilising Dental for Windows software to perform daily operations, entering, managing and updating patient records accurately
- Identifying, reviewing and troubleshooting operational front desk issues for continuous improvement
- Accurate billing and accounts management and account reconciliation
- Daily banking
- Management of patient continuing care
- Assisting with all patient enquiries
- Operating EFTPOS and HICAPS terminals for health funds and visa
- Answer and follow up on emails in a timely manner
- Sending all referrals and records to dentists and specialists via Mediref
Front Office Coordinator
Taylor Road Periodontics and Dental Implants
2021.11 - 2022.06
- Concierge service for all Patient arrivals and exit
- 100% today and 100% tomorrow, ensuring that all appointments were confirmed, appointment book scheduled to maximise production
- Being aware of those Patients that required sooner appointments and bringing them forward at the next available
- Communicating with the Clinician daily on various issues and actioning various allocated tasks
- Implementation of new systems and procedures for patient reports; new patients, post-surgery patients and patient recall reports
- Generation and first draft of new patients, post-surgery patients and patient recall reports where possible
- Implementation of appointment book templating for appointments - implementing a template that allows for all appointment types over a timely period for patients and for maximum daily and weekly production figures
- Triaging of new patient appointments and treatment appointments
- Appointment management - confirming, scheduling and managing the appointment schedule
- Utilising Ultimo software to perform daily operations, entering, managing and updating patient records accurately
- Identifying, reviewing and troubleshooting operational front desk issues for continuous improvement
- Accurate billing and accounts management and account reconciliation
- Daily banking
- Management of patient continuing care
- Assisting with all patient enquiries
- Operating EFTPOS and HICAPS terminals for health funds and visa
- Daily day sheets and patient files
- Answer and follow up on emails in a timely manner
- Sending all referrals and records to dentists and specialists via Mediref
- Maintaining the reception and lounge area to a high standard of cleanliness and high presentation
- Liaising with staff, suppliers, patients and the Clinician
Dental Front Office Coordinator
The New Dentist
2020.11 - 2021.11
- Under the Platinum Professional Development system, specifically The Front Office Module
- Professional handover
- All front office systems
- Scripting and verbiage for front office communication
- Pending program
- The hygiene system (recalls)
- Front desk daily checklists
- The blueprint for scheduling - new patients including urgent care on the day, and high and low productivity
- Concierge service for all Patient arrivals and exit
- Scheduling for productivity, not filling 'gaps'
- Managing cancellations with a more productive outcome
- Telephone etiquette
- Treatment Coordination
- Preparation daily huddle and running huddle daily
- Handling all Patient enquiries including difficult Patients
- Training junior staff
- Designing front desk rosters to its best advantage
- Daily recording and reconciling of all statistics of all treatments done by each Practitioner
- Ensuring statistics were submitted each month on time
- Sending all referrals and records to Specialists via Mediref
- Receiving all Specialist reports, uploading to patient files and advising each Dentist
- Utilising D4W software to perform daily operations, entering, managing and updating patient records accurately
- Operating EFTPOS and HICAPS terminals for Health funds, Visa and Medicare
- Processing of CDBS, DVA, Government Subsidy and private health fund accounts
- Always providing exceptional and high-quality patient service
- Answering and making patient and general telephone calls
- Communicating messages to dentists and all other practice staff
- Identifying, reviewing and troubleshooting operational front desk issues for continuous improvement
- Accurate billing and accounts management and account reconciliation
- Daily banking
- Liaising with staff, suppliers, patients and the Owners
Practice Manager
Keys Dental Centre
2016.02 - 2020.02
- Assumed responsibility for all marketing and graphic design tasks, as well as the main day to day running of dental practice covering all administrative areas
- Developed each marketing campaign from start to finish
- Research for demand for the practice's products and services
- Overseeing the development, promotion and implementation of new service offerings
- Managed the direction of the company's new website
- Steered strategic initiatives, including developing a business plan, for new and potential Patients
- Redesigned, created and implemented all marketing collateral
- Liaised with and briefed the external website agency and copywriter
- Oversaw front desk coordination, greeting patients and answering calls
- Oversaw human resources management, including most staff issues and all recruitment for Dentists, Hygienists and all support staff when required
- Served as the liaison for the external HR advisor, Employsure, from simple employee contract inquiries to complex employee misconduct issues and dismissal
- Conducted due diligence with employee contracts, rates and correct leave entitlements
- Oversaw the monthly rosters for 25 staff that consisted of casuals, part-time, full-time staff and independent contractors
- Implemented all major projects and policies, as well as liaised with external suppliers and providers
- Communicated with senior management in the coordination of meetings and staff workshops
- Developed and executed strategic plans, as well as business development strategies and processes, to achieve sales targets, expand patient base and drive overall business growth
- Negotiated and liaised with key accounts, providing practical solutions to problems and issues, and realising desired work outcomes to ensure patient satisfaction
- Performed diary management and assisted with patient treatment planning
- Provided quotes to patients and assumed responsibility for account processing, Medicare, veteran affairs and health funds, daily banking reconciliation, identifying emergency cases and Dentist assignment
- Identified what the patient required and helped them to understand the process
- Managed the overhaul of new monthly rosters for 25 staff which saw significant and consistent savings in fortnightly wages and consistent production minimums
- Implemented the expansion of the hygiene department from one hygienist to a team of five working six days per week
- Played an integral role in the re-branding of the entire marketing collateral and its implementation
Freelance Graphic Designer
Freelance Design
2012.01 - 2016.03
- PMA Marketing
- Price Advertising
- Unique Sandstone Products
- Cleargard Australia
- Platform Communications
- Adzoo Consultancy
- Seven Twenty
- Braincells
Senior Graphic Designer
Marketforce
2011.01 - 2012.03
- Managed the overall art direction, design development and creation of brand identities, including special one off books, annual reports, writing and designing style guides and art direction of photo shoots
- Briefed the art department and oversaw art direction, final proofing and sign off for final printed publications
- Provided presentations of projects to clients and senior marketing teams
- Took overall responsibility for all on and offline work produced for all clients, including email templates, banners, brochures, leaflets and website mock-ups
- Managed a team of junior designers to ensure all work produced met client briefs
- Project managed all design assignments, ensuring all work was produced on time, to budget and to a high standard
- Held monthly and quarterly design review meetings with clients to ensure they were satisfied with the work produced
- Ensured all design work produced to promote the company was on-brand and met the brand guidelines
- Worked with account managers and business development teams to create design and branding material for client pitches
- Played an important role in the art direction and creation of brand identities for various major land developers
- Played an important role in the art direction and creation of two one off books
- Oversaw the successful art direction, design and implementation of the exhibition and space design for the 2011 BOAG Conference for Fortescue Metals, as well as annual reports for the Perth Mint and the City of Rockingham
Senior Graphic Designer
Pricewaterhouse Coopers
2008.01 - 2009.01
- Oversaw all design projects, from conception to delivery
- Designed original pieces, including illustrations and infographics
- Reviewed junior designers' work to ensure high quality, giving guidance and feedback for learning and support
- Refined images, fonts and layouts using graphic design software
- Led a team of designers and/or worked side-by-side as a team to develop client solutions and solve complex problems
- Brainstormed with in-house strategic planners to consider new solutions that addressed cultural opportunities in each project and redefined understanding of everyday paradigms
- Applied various typography techniques depending on specific project needs
- Generated ideas to portray concepts and advertise company products and/or services
- Increased user friendliness in digital products
- Maintained brand consistency throughout all marketing projects
- Liaised with the marketing and design teams to ensure deadlines were met
- Stayed up to date with industry developments and tools
Education
GRADUATE BUSINESS CERTIFICATE - ORGANISATIONAL BEHAVIOUR, ECONOMICS, ACCOUNTING + MARKETING
UWA
Crawley, WA01.2018
BACHELOR OF ARTS - MAJOR IN GRAPHIC DESIGN, MINOR IN MARKETING
CURTIN UNIVERSITY
Bentley, WA01.1993
Skills
- Attention to detail
- Human relations skills
- Communication skills
- Problem solving
- Adaptability
- Professionalism
- Work ethic
- Deadline management
- Reliability
- Computer literacy
- Software literacy
- Strong Organization
- Task Delegation
- Data Entry
- Healthcare experience
- Records Management
Personal Information
Hobbies: Cooking, Reading, Gardening, Up-cycling Furniture
References
References are available on request.
Additional Information
- Meditech
- Charm
- InDesign
- Illustrator
- Photoshop
- Word
- Excel
- Oasis
- Dental4Windows
- Xero
- Orthotrac
- Ultimo
- Exact
Timeline
Oncology and Haematology Ward Clerk
Ramsay Health Care
2024.07 - Current
Front Office Coordinator - Full Time
Cambridge City Dental
2023.05 - 2024.05
Dental Front Office Coordinator
St John - Dental
2022.06 - 2023.05
Front Office Coordinator
Taylor Road Periodontics and Dental Implants
2021.11 - 2022.06
Dental Front Office Coordinator
The New Dentist
2020.11 - 2021.11
Practice Manager
Keys Dental Centre
2016.02 - 2020.02
Freelance Graphic Designer
Freelance Design
2012.01 - 2016.03
Senior Graphic Designer
Marketforce
2011.01 - 2012.03
Senior Graphic Designer
Pricewaterhouse Coopers
2008.01 - 2009.01
GRADUATE BUSINESS CERTIFICATE - ORGANISATIONAL BEHAVIOUR, ECONOMICS, ACCOUNTING + MARKETING
UWA
BACHELOR OF ARTS - MAJOR IN GRAPHIC DESIGN, MINOR IN MARKETING
CURTIN UNIVERSITY
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