Jessika Pottinger
Marburg,QLD
Summary
To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Sundowner Saloon
01.2023 - 01.2024
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Kitchen Hand
Sundowner Saloon
01.2022 - 10.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Retail Worker
Spar Express
10.2022 - 01.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Picker
The Reject Shop Distribution Centre
09.2022 - 09.2022
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
Picker Packer
Pisces Enterprises PTY LTD
07.2022 - 09.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
Retail Cashier
Foodmart
07.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
Commercial and Residential Cleaner
Panja Cleaning Services
08.2020 - 02.2021
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
- Improved the appearance of residential properties, leading to increased property value and marketability.
- Supported clients'' health and well-being by ensuring consistently sanitized living and working environments.
- Collaborated with team members on large-scale cleaning projects, completing tasks quickly and effectively.
Bottle Shop Attendant
Fernvale Hotel Motel
06.2019 - 07.2020
- Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Participated in regular staff meetings, sharing insights on improving store operations for better efficiency and customer satisfaction.
- Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.
Waitress
Fernvale Hotel Motel
08.2018 - 01.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
Certificate IV - Accounting And Bookkeeping
Swinburne University of Technology
Melbourne, VIC10.2025
Certificate III - Logistics And Warehousing
Axiom College
Brisbane, QLD11.2020
Certificate III - Hospitality
Axiom College
Brisbane, QLD11.2020
High School Diploma -
Lowood State High School
Lowood, QLD11.2020
Certificate III - Business
Binnacle Training
Brisbane, QLD09.2020
Certificate III - Visual Arts
Lowood State High School
Lowood, QLD08.2020
Skills
- Basic Accounting
- Menu Memorization
- Payment Processing
- Cash Handling
- Professional appearance
- Computer Literacy
- Customer Service
- Stress Management
Certification
- Responsible Service of Alcohol
- Responsible Service of Gambling
References
Paul Dow - 0487 090 926
Former Manager - Sundowner Saloon
Keith Mills - 0427 819 682
Former Manager - Sundowner Saloon
Leticia Ellery - 0456 974 737
Former manager - Fernvale Hotel Motel
Samantha Pottinger - 0411 969 410
Former Boss - Panja Cleaning
Timeline
Bartender
Sundowner Saloon
01.2023 - 01.2024
Retail Worker
Spar Express
10.2022 - 01.2023
Picker
The Reject Shop Distribution Centre
09.2022 - 09.2022
Picker Packer
Pisces Enterprises PTY LTD
07.2022 - 09.2022
Kitchen Hand
Sundowner Saloon
01.2022 - 10.2023
Retail Cashier
Foodmart
07.2021 - 06.2022
Commercial and Residential Cleaner
Panja Cleaning Services
08.2020 - 02.2021
Bottle Shop Attendant
Fernvale Hotel Motel
06.2019 - 07.2020
Waitress
Fernvale Hotel Motel
08.2018 - 01.2020
Certificate IV - Accounting And Bookkeeping
Swinburne University of Technology
Certificate III - Logistics And Warehousing
Axiom College
Certificate III - Hospitality
Axiom College
High School Diploma -
Lowood State High School
Certificate III - Business
Binnacle Training
Certificate III - Visual Arts
Lowood State High School
- Responsible Service of Alcohol
- Responsible Service of Gambling
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