Jett Coulter
Farrer,ACT
Summary
Results-oriented Duty Manager and Event Coordinator with five years of experience in high-volume bar and club environments. Proven track record in enhancing customer experiences and operational efficiency while leading teams to provide exceptional service. Expertise includes personnel management, customer satisfaction, and sound technology for live events. Aspires to further elevate event operations by leveraging strong leadership skills and industry knowledge.
Overview
6
6
years of professional experience
Work History
Bartender/Sound Technician
4 Pines Brewing co.
Sydney, NSW
10.2023 - 09.2024
- Managed high-volume drink orders during peak hours, maintaining consistently high service standards.
- Prepared beverages, managed the bar area, trained junior staff, and followed alcohol awareness procedures, maintaining the requirements of the Responsible Service of Alcohol legislation.
- Coordinated high-profile events leading to increased sales.
- Provided technical support and troubleshooting for sound systems at live events.
- Engineered live sound and conducted sound checks during concerts.
- Installed and set up speakers, sound boards, and cables for optimal performance.
- Liaised with artists to understand their sound preferences, and build strong working relationships.
Duty Manager
Avalon RSL
Avalon, NSW
02.2022 - 09.2024
- Trained and managed staff, ensuring strong knowledge of wine, liquor, and cocktails across all bartenders.
- Maintained professionalism in customer interactions, resolving issues with a friendly and knowledgeable approach.
- Collaborated with upper management to enhance operational productivity.
- Drove performance and process improvements by regularly evaluating business operations, procedures, and personnel actions.
- Monitored employee productivity, and provided constructive feedback.
- Explained facility rules and regulations to customers, managed admissions, event equipment setup and cleanup, ensured safety during performances, led pre-event meetings, and trained new bartenders.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Developed and managed employee schedules, ensuring high-volume coverage and peak periods.
Bartender/Restaurant Waiter
Avalon RSL
Avalon, NSW
01.2021 - 02.2022
- Operated cash register and Point of Sale (POS) system, mixed and served drinks, checked guest IDs, and maintained knowledge of bar and menu options.
- Prepared cocktails, managed the bar area, trained new bartenders, and followed alcohol awareness procedures.
- Recommended food and drinks, conducted bar inventories, upsold premium brands, and managed bar tabs.
- Planned special events and introduced waste reduction tactics to lower liquor costs.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Operations Manager
TRIO Building Maintenance
Sydney, NSW
10.2018 - 12.2019
- Complied with federal and company regulations to maintain high level of job site safety.
- Monitored inventory to support budget and project goals.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed daily operations, monitored inventory to support budget and project goals and supervised multiple team members across 15 locations.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Conferred with subordinate managers to assess future and current each day to assess needs and optimize activities.
- Developed incident and risk management strategies.
Education
Bachelor of Arts, Media And Communication (Exchange) - Communication, Music Production And Performance
University of Westminster
London12-2024
Bachelor of Management and Bachelor of Creative Intelligence And Innnovation - Events
University of Technology, Sydney
Sydney, NSWBachelor of Business/Bachelor of Arts - Business
University Of Canberra
Canberra12.2020
High School Diploma -
Freshwater Senior Campus
Sydney NSW10.2017
Skills
- Responsible Service of Alcohol
- Responsible Conduct of Gaming
- Mixology
- Intermediate Piano
- Team Leadership and Supervision
- Client Relations
- Operations Management
- Customer Service
- Cash Management
- Training and Development
- Music Production and Engineering
- Advanced Guitar
- Intermediate Piano
Timeline
Bartender/Sound Technician
4 Pines Brewing co.
10.2023 - 09.2024
Duty Manager
Avalon RSL
02.2022 - 09.2024
Bartender/Restaurant Waiter
Avalon RSL
01.2021 - 02.2022
Operations Manager
TRIO Building Maintenance
10.2018 - 12.2019
Bachelor of Management and Bachelor of Creative Intelligence And Innnovation - Events
University of Technology, Sydney
Bachelor of Business/Bachelor of Arts - Business
University Of Canberra
High School Diploma -
Freshwater Senior Campus
Bachelor of Arts, Media And Communication (Exchange) - Communication, Music Production And Performance
University of Westminster
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