Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tess Doyle

Bendigo

Summary

Enthusiastic and dependable worker with strong experience in café environments, waitressing, and customer service. Skilled in taking orders, handling food and beverage service, operating point-of-sale systems, and ensuring a welcoming and efficient dining experience for customers. Known for maintaining a friendly and professional attitude under pressure, working well in team settings, and building positive relationships with customers. Currently seeking casual employment where I can bring my hospitality strengths and dedication to great service

Overview

7
7
years of professional experience

Work History

Receptionist

Barham Services Club
11.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.

Catering Assistant

Barham Services Club
11.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Stocked and rotated food items according to expiration dates.
  • Barista/Coffee making with in-house training

Farm Hand

Sandy Mcnab Partners
01.2018 - Current
  • Assisted in the construction or repair of fences, sheds, or other infrastructure necessary for successful farm operation.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.

Pharmacy Assistant

Terry White Chemmart
01.2019 - 01.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.

Education

Cohuna Secondary College
Cohuna

Skills

  • Organisation skills
  • Strong Communication
  • Food handling
  • Coffee making
  • Problem-solving
  • Customer service
  • Flexible
  • Team collaboration
  • Time management

Timeline

Receptionist

Barham Services Club
11.2024 - Current

Catering Assistant

Barham Services Club
11.2023 - Current

Pharmacy Assistant

Terry White Chemmart
01.2019 - 01.2023

Farm Hand

Sandy Mcnab Partners
01.2018 - Current

Cohuna Secondary College

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Tess Doyle