Jhilam Roy
Hawthorn East,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with customers. Well-qualified and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Hotel 115
05.2023 - Current
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Childcare Educator
Early Childhood Education Center
06.2022 - 02.2023
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Bachelor of Engineering - Major:Software
Swinburne University of Technology
Melbourne, VIC12.2025
Skills
- Customer Retention Strategies
- Providing Feedback
- Data Structures
- Problem Solving
- Teamwork
- Leadership
- Creativity
- Adaptability
Timeline
Customer Service Assistant
Hotel 115
05.2023 - Current
Childcare Educator
Early Childhood Education Center
06.2022 - 02.2023
Bachelor of Engineering - Major:Software
Swinburne University of Technology
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