Khushpreet Kaur
10 Raunbow Road, Mittagong,NSW
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
TSG Mittagong
Mittagong, Nsw
01.2024 - Current
- Answering customer inquiries and providing accurate information regarding products and services.
- Answering incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Providing excellent customer service to resolve customer complaints in a timely manner.
- Stock ordering from different companies like ITA, BATA and PML, Richland, Scandinavian, Pacific Cigars and Tabsol.
- Keeping control on stock levels by doing stock take.
- Working on online website for keeping all the records of the wholesale customers.
- De-escalating problematic customer concerns, maintaining calm, friendly demeanor.
- Ensuring providing best service to the customers by imparting own knowledge for different brands and products. This includes undertaking online training courses, leasing with registered tobacco related products.
Tax Consultant
H&R Block
Queanbeyan East, NSW
06.2022 - 12.2023
- Preparation of Financial statements and Income tax returns for all entity types
- Explained complex concepts in a clear and concise manner to clients.
- Analyzed financial records to determine the appropriate tax filing status.
- Reviewed tax returns for individuals, small businesses and partnerships to ensure accuracy.
- Provided advice on strategies to minimize taxes owed.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Participated in continuing education courses to stay abreast of new developments in taxation practices.
- Scheduling appointments with clients.
Retail Store Manager
Faqeeri Pty Ltd- TSG
Queanbeyan East, NSW
10.2020 - 12.2023
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Handled cash register transactions accurately while providing excellent customer service and deposited the cash in bank every week.
- Stock ordering from different companies like ITA, BATA and PML, Richland, Scandinavian, Pacific Cigars and Tabsol.
- Keeping control on stock levels by examining stock take sheets online and available stock in the store.
- Liaise with tobacco representatives about all stock management of the store; this includes looking at what new products to order, and stock levels which each smoke keeping unit (SKU) needed.
- Filling of forms to submit application to gift suppliers.
- Managing roaster.
- Ensuring Staff presentation is maintained at a high standard. This may include providing staff with current and up to date dress/attire policy and ensuring staff are appropriately presented in accordance with the policy.
Accountant Assistant
Faqeeri Pty Ltd
Fyshwick, Canberra
01.2021 - 12.2021
- Worked as part-time assistant accountant.
- Reconciling bank statements by comparing statements with general ledger entries.
- Processing payroll of over 100 employees.
- Managing Accounts Payables and Accounts Receivables
- Process company receipts, sales invoices, and payments from customers and suppliers.
- Preparation of cashflows every week to estimate cash requirements.
- Bookkeeping using MYOB software.
- Assisting in the preparation of financial statements, reports and records.
PTE Trainer
Chahat's PTE Classes
Blacktown, NSW
01.2018 - 12.2018
- Teaching PTE and spoken English to students.
- Making teaching strategies for PTE Program, managing classes, delivering lessons to students.
- Attending walk-ins and telephonic queries for PTE
- Providing appropriate feedback to individual student.
- Doing basic administration such as keeping students registers, enrolments and attendance registering
- Guiding students to face language related challenges and motivating them to achieve the desired score.
- Analyzing data from student achievement tests to determine areas of improvement in teacher instruction.
- Creating lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Integrating media content in class to improve listening skill, speaking skill and vocabulary.
Education
Masters in Professional Accounting - Accounting
IIBIT
Sydney, NSW06-2020
Masters of Commerce - Accounts And Business Management
KVA DAV COLLEGE
KARNAL, HARYANA06-2016
Bachelor of Commerce - Accounting And Business Management
KVA DAV COLLEGE
KARNAL, HARYANA06-2014
Skills
- Technical Support
- Account Management
- Customer Service
- Problem-Solving Aptitude
- Account Reconciliation
- Complaint Resolution
- Clerical Support
- Cash Handling
- Data Entry
- Payroll Administration
- Client Relationship Building
- Answering Phones
- Tax Return Preparation
- Accounting Support
- Tax Strategy Implementation
- Customer Retention Strategies
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Assistant
TSG Mittagong
01.2024 - Current
Tax Consultant
H&R Block
06.2022 - 12.2023
Accountant Assistant
Faqeeri Pty Ltd
01.2021 - 12.2021
Retail Store Manager
Faqeeri Pty Ltd- TSG
10.2020 - 12.2023
PTE Trainer
Chahat's PTE Classes
01.2018 - 12.2018
Masters in Professional Accounting - Accounting
IIBIT
Masters of Commerce - Accounts And Business Management
KVA DAV COLLEGE
Bachelor of Commerce - Accounting And Business Management
KVA DAV COLLEGE
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