Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jhonathan Stiven Carmona Tangarife

Arncliffe

Summary

Experienced customer service bringing 2.5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

2
2
years of professional experience

Work History

Customer Service Supervisor

Federal Express
11.2021 - 02.2024
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.

Education

Project Manager - Project Management

Greenwich College
Sydney
01.2022

Bachelor of Civil Engineering - Civil Engineering

Universidad Nacional De Colombia
Manizales
04.2017

Skills

  • Delegating Work
  • Time Management
  • Team Development
  • Handling Escalations
  • Complaint resolution
  • Decision-Making

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Customer Service Supervisor

Federal Express
11.2021 - 02.2024

Project Manager - Project Management

Greenwich College

Bachelor of Civil Engineering - Civil Engineering

Universidad Nacional De Colombia

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Jhonathan Stiven Carmona Tangarife