JIAJUN XIE
Melbourne,VIC
Summary
Dynamic customer service professional with a proven track record at Runben Biotechnology Co., Ltd., enhancing customer satisfaction through effective complaint handling and communication. Skilled in data entry and customer support, I developed training materials that improved service efficiency, demonstrating a strong commitment to customer focus and team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Runben Biotechnology Co., Ltd.
05.2018 - 04.2025
- Managed customer inquiries and resolved issues through effective communication and problem-solving strategies.
- Developed training materials for new staff to enhance service efficiency and product knowledge.
- Streamlined complaint resolution process, increasing customer satisfaction ratings significantly.
- Collaborated with cross-functional teams to ensure timely fulfillment of customer orders and needs.
Hotel Receptionist
Hequn Hotel
04.2017 - 10.2017
- Greeted guests and managed check-in/check-out processes efficiently.
- Provided information about hotel services, local attractions, and reservations.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained accurate records of bookings, payments, and guest preferences.
Education
High School Diploma -
Guangdong University of Foreign Study
Guangzhou03-2023
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
Languages
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
English
Professional Working
Timeline
Customer Service Officer
Runben Biotechnology Co., Ltd.
05.2018 - 04.2025
Hotel Receptionist
Hequn Hotel
04.2017 - 10.2017
High School Diploma -
Guangdong University of Foreign Study