Jiayao Chen
Glen Waverley,Victoria
Summary
Dynamic and passionate fashion and retail professional with extensive experience in enhancing customer engagement and satisfaction. Proven track record in sales excellence and team leadership, with a strong focus on ethical and conscious business practices. Multilingual communicator fluent in Mandarin, English, and Cantonese, dedicated to fostering an inclusive and diverse environment. Actively pursuing further education in Data Science to drive innovation in customer experience and business strategy.
Overview
5
5
years of professional experience
Work History
Retail Manager
UGG Express
04.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Assistant
UGG Express
07.2022 - 04.2023
- Used POS system to process sales, returns, online orders and gift card activations.
- Created stunning displays to capture customer attention. and increase sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Wait Staff Member
12.2018 - 09.2019
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated warm relationships with regular customers.
Education
Master of Data Science -
Monash University
Melbourne, VIC12.2023
Bachelor of Business - Accounting And Business Statistics
Monash University
Melbourne, VIC01.2021
Skills
- Multilingual: Proficient in Mandarin, Cantonese, and English
- Profound knowledge of customer relationship building and loyalty enhancement
- Expertise in strategic selling and merchandise recommendations
- Proficient in utilizing POS systems and managing online orders
- Ability to create visually appealing merchandise displays
- Strong multitasking skills with a flair for time management
- Availability to work nights, weekends, and holidays
Timeline
Retail Manager
UGG Express
04.2023 - Current
Retail Assistant
UGG Express
07.2022 - 04.2023
Wait Staff Member
12.2018 - 09.2019
Master of Data Science -
Monash University
Bachelor of Business - Accounting And Business Statistics
Monash University
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