Jigar P Soneji
Bundoora,Victoria
Summary
Detail-oriented and research-savvy professional with extensive experience in data analysis and
business process improvement. Adept at using digital tools and platforms to verify and analyze
information. Equipped with a strong understanding of national and local geography in Australia.
Seeking a freelance Online Data Analyst role to apply my analytical skills to enhance the quality
of digital maps and related content.
Overview
7
7
years of professional experience
Work History
Corporate Store Manager
Eleven
Prahran East, Victoria
06.2023 - Current
- Managed day-to-day operations of the store, ensuring high levels of customer satisfaction
- Implemented a new inventory management system, reducing waste and improving stock accuracy by 20%
- Trained andsupervised a teamof 15 employees, enhancingtheir customer service skills and increasing sales by 15%
- Handled customer complaints and queries efficiently, ensuring quick resolutions and maintaining store reputation.
Customer Service Supervisor
Woolworths Supermarket
Mill Park, Victoria
06.2022 - Current
- Customer Satisfaction: Provided first-response troubleshooting for customer issues, achieving a 95% resolution rate
- Documented customer interactions and maintained detailed records to improve service strategies
- Assisted in the implementation of new customer service protocols, enhancing overall efficiency and client satisfaction.
Proprietor
Shree Navdurga Trading Co
Ahmedabad, Gujarat
01.2017 - Current
- Business Strategy: Developing and executing a comprehensive business strategy
- Financial Management: Overseeing financial aspects including budgeting, forecasting, managing expenses, and ensuring profitability
- Business Development: Identifying new market opportunities, establishing partnerships, and expanding the firm's client base
- Risk Management: Assessing and managing risks associated with trading activities, developing risk mitigation strategies
- Degree Related Projects
Wildfire Susceptibility
04.2023 - 07.2023
RMIT University, Churn Prediction
, Victoria
08.2022 - 12.2022
- Key learnings:
- Fetching relevant NASA imagery data with the help of Amazon Workspace
- Pre-processing the data for the modelling using Python
- Developing a client-required model with the help of data using AWS and Python
- Working model for the fire susceptibility with 96% accuracy
- Customer
RMIT University
, Victoria
03.2022 - 07.2022
- Developed logistic regression and random forest models, predicting churn with 85% accuracy
- Sales Forecasting using Time Series Analysis
RMIT University
, Victoria
09.2021 - 12.2021
- Applied ARIMA models and visualized sales trends, improving prediction accuracy by
- Healthcare Data Visualization
RMIT University
, Victoria
01.2021 - 04.2021
- Created interactive dashboards in Power BI for patient data analysis
- Machine Learning for Credit Risk Assessment, Developed classification models for credit risk assessment, achieving 88% accuracy.
Air, RMIT University
, Victoria
07.2020 - 10.2020
- Designed a Tableau dashboard to visualize air pollution levels.
Education
Master of Analytics - IT
Australian College of Applied Professions
October 2024
Gujarat University
July 2023
Bachelor of Science - Statistics
RMIT University
March 2020
Skills
- Business Process Improvement: Identifying inefficiencies and opportunities for
- Process enhancement
- Data Analysis: Proficient in Python, R, SQL, and Excel for data collection and
- Interpretation
- Project Management: Exposure to project-oriented environments and experience in
- Driving business initiatives
- Continuous Improvement: Strong mindset for continuous improvement and problem-
- Solving
- Communication: High-level written and verbal communication skills, capable of
- Fostering stakeholder relationships
- Collaboration: Proven ability to work with cross-functional teams to achieve business
- Objectives
- Customer Service: Strong ability to handle customer inquiries and provide effective
- Solutions, ensuring high satisfaction levels
- Leadership: Proven leadership abilities in guiding teams towards achieving project
- Goals and fostering a collaborative work environment
- Data Visualization: Tableau, Power BI
- Online Research: Proficient with search engines, maps, and websites
- Geographical Knowledge: Familiar with Australian geography and cultural affairs
- Technical Skills
- Data Analysis: Python, R, Excel, SAS
- Statistical Analysis: Regression analysis, hypothesis testing
- Programming Languages: Python, R, SQL
- Data Tools: Tableau, Power BI, Excel, Jupyter Notebook
- Statistical Tools: SAS
- Database Management: SQL, SQLite
- Microsoft Office: Outlook, Excel, Word, PowerPoint
Accomplishments
- Australian Computer Society Member
- St
- Xavier’s University Alumni
- RMIT Alumni
- Certifications & Courses
- Power BI: Dashboards for Beginners (2022)
- Food safety Supervisor
- Fire Safety Training
Timeline
Corporate Store Manager
Eleven
06.2023 - Current
Wildfire Susceptibility
04.2023 - 07.2023
RMIT University, Churn Prediction
08.2022 - 12.2022
Customer Service Supervisor
Woolworths Supermarket
06.2022 - Current
RMIT University
03.2022 - 07.2022
RMIT University
09.2021 - 12.2021
RMIT University
01.2021 - 04.2021
Air, RMIT University
07.2020 - 10.2020
Proprietor
Shree Navdurga Trading Co
01.2017 - Current
Master of Analytics - IT
Australian College of Applied Professions
Gujarat University
Bachelor of Science - Statistics
RMIT University