JILS ANIMOOTTIL JOY
Cairns,QLD
Summary
Versatile team member with a resourceful and hardworking mindset, ready to adapt to changing conditions and take on any task. Dedicated to business success and eager to learn and advance professionally. Recognized for completing quality work with minimal supervision, offering exceptional communication and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Liquor Team Member
BWS Raintrees (ALH)
MANUNDA, Queensland
04.2024 - Current
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
Salesman
Stores and Brands Co.
04.2019 - 10.2023
- Greeted customers and provided information about products and services.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Educated customers on product features and technical details to highlight benefits.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
Travel Consultant
Sterling Travel and Tour
08.2017 - 03.2019
- Assisted customers in making changes to existing itineraries or canceling trips.
- Managed customer complaints effectively according to established procedures.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Provided customers with detailed information about travel destinations and packages.
- Provided excellent customer service in a fast-paced environment.
- Responded promptly to customer inquiries via phone, email or in-person contact.
Store Associate
LIFESTYLE concept Land Mark Group Kuwait
01.2014 - 07.2017
- Monitored employee performance to ensure adherence to company standards.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Resolved customer complaints promptly with professionalism and courtesy.
- Verified accuracy of promotional signs within store environment.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
Assistant Manager
Bamboo Fresh restaurant Taliparamba India
08.2011 - 10.2013
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
Travel Consultant
Speed Link Tours &Travels Rajapuram India
05.2007 - 05.2008
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Managed customer complaints effectively according to established procedures.
- Conducted research on new destinations and attractions to expand product portfolio.
Education
Master of International Tourism and Hospitality Management - Tourism And Hospitality
James Cook University, James Cook University
Cairns, QLDBA Tourism -
Garden City College, Bangalore University
01.2011
12th -
Private University of Chennai
01.2005
10th -
HFHSS RAJAPURAM, SSLC
01.2003
Provide Responsible Service of Alcohol - Hospitality
Access All Area Training
East Perth WA 04-2024
IATA/UFTAA -
Montreal Canada, Diploma in Foundation Course
Skills
- Product Sales
- Upselling
- Sales Development
- Order Processing
- Promotional support
- Inventory Control
- Cash Handling
- Inventory Tracking
- Teamwork and Collaboration
- Merchandising knowledge
- POS System Operation
- Travel Arrangements
- International reservations
- Administrative tasks
- Hotel Accommodations
- Geography Knowledge
- Itinerary Planning
Languages
English
Professional
Hindi
Professional
Malayalam
Professional
References
References available upon request.
Timeline
Liquor Team Member
BWS Raintrees (ALH)
04.2024 - Current
Salesman
Stores and Brands Co.
04.2019 - 10.2023
Travel Consultant
Sterling Travel and Tour
08.2017 - 03.2019
Store Associate
LIFESTYLE concept Land Mark Group Kuwait
01.2014 - 07.2017
Assistant Manager
Bamboo Fresh restaurant Taliparamba India
08.2011 - 10.2013
Travel Consultant
Speed Link Tours &Travels Rajapuram India
05.2007 - 05.2008
Master of International Tourism and Hospitality Management - Tourism And Hospitality
James Cook University, James Cook University
BA Tourism -
Garden City College, Bangalore University
12th -
Private University of Chennai
10th -
HFHSS RAJAPURAM, SSLC
Provide Responsible Service of Alcohol - Hospitality
Access All Area Training
IATA/UFTAA -
Montreal Canada, Diploma in Foundation Course
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