Kerra Smith
Melbourne,Victoria
Summary
Customer-focused individual skilled at handling multiple responsibilities simultaneously while providing exceptional customer service. Accurate and efficient worker with excellent phone and customer service skills. Familiar with point of sales systems. Comfortable working independently or as part of team. Results-focused, thriving in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Enthusiastic for opportunities to learn new skills and contribute to group success.
Overview
4
4
years of professional experience
Work History
Liquor Team Member
BWS
04.2021 - Current
- Maintained accurate cash handling procedures to ensure smooth transactions and prevent discrepancies at the register.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Acquired Responsible Service of Alcohol Certificate.
- Upheld ID25 policy.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Style Assistant
Colette By Colette Hayman
10.2021 - 06.2022
- Supported store operations, including cash handling, returns processing, and maintaining a clean work environment.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
- Managed daily cash handling procedures for accuracy and security, reducing discrepancies in financial reporting.
- Improved customer satisfaction by addressing inquiries professionally and efficiently.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
Team Member
Big W
11.2020 - 02.2021
- Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
- Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Supported merchandising efforts by restocking shelves and assisting with store layout changes when necessary.
- Promoted store loyalty programs, resulting in increased customer retention and repeat business.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Criminal Justice And Psychology -
Victoria University
Melbourne, VIC05.2025
High School Diploma -
Gladstone Park Secondary College
Gladstone Park, VIC11.2018
Skills
- Customer Service
- Attention to Detail
- Computer Skills
- Positive Attitude
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Following Instructions
- Decision-making capabilities
- Product Knowledge
References
- BWS - Fabio Fanelli - Manager - 0421 351 395
- Colette by Colette by Colette Hayman - June - Manager - 0421 341 193
- Big W - Leyla Bilecenoglu - Supervisor - 0477 996 565
Timeline
Style Assistant
Colette By Colette Hayman
10.2021 - 06.2022
Liquor Team Member
BWS
04.2021 - Current
Team Member
Big W
11.2020 - 02.2021
Bachelor of Criminal Justice And Psychology -
Victoria University
High School Diploma -
Gladstone Park Secondary College
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