JINO JACOB
Deer Park
Summary
Passionate Customer Service professional with an upbeat personality, excellent service delivery knowledge and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Allianz Insurance
11.2021 - 02.2023
- Managed inbound calls from potential customer, addressing inquires about insurance products.
- Applied basic sales strategy to engage customers and presented solutions tailored to their individual needs.
- Actively listened to customers, offering advice and assistance while paying attention to special needs or wants.
- Provided in-depth explanations about the products, contributing to increased sales percentages.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Account Advisor
Bet365
12.2018 - 10.2021
- Maintained up-to-date knowledge about products and services ensuring prompt service delivery.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Dealt with a high volume of calls and worked under pressure while consistently maintaining high quality service.
- Trained new personnel comprehensively in company operations, policies and services.
Education
MBA -
Charles Darwin University
Casuarina, NT05.2018
Bachelor of Science - Electrical And Electronics Engineering
Anna University
India05.2014
Skills
- Customer Engagement and Relationship building
- Effective presentation and Communication
- Product mastery, Adaptability and Attention to Detail
- Sales proficiency and Pipeline management
Languages
English
Native or Bilingual
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Hobbies
- Photography
- Motorcycling
Timeline
Customer Service Specialist
Allianz Insurance
11.2021 - 02.2023
Customer Account Advisor
Bet365
12.2018 - 10.2021
MBA -
Charles Darwin University
Bachelor of Science - Electrical And Electronics Engineering
Anna University
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