Dynamic Restaurant Manager with proven success at Siam Samrarn Thai Restaurant, excelling in inventory management and customer service. Expert in cost control and staff training, ensuring compliance with health and safety standards. Known for fostering a positive dining experience and effectively resolving customer complaints, driving operational excellence in fast-paced environments.
- Take responsibility for the business performance of the restaurant.
- Coordinate the operation of the restaurant during scheduled shifts, both front of house, and back of house.
- Responding efficiently to customer queries, complaints, and taking action accordingly.
- Meet and greet customers, organize table reservations, and offer advice about the menu and wine choices.
- Maintain a high standard of quality control, hygiene, and health and safety.
- Check stock levels, order supplies, and prepare cash drawers and petty cash.
- In charge in the kitchen when missing staff for entrée preparation and food preparation.
- Oversee general restaurant activities, including front and back of house, for a smooth day-to-day operation.
- Handle customer inquiries and complaints efficiently.
- In charge of coordinating food orders and station assignments (entrée fryer, food preparation, soup/curry cook) efficiently and effectively.
- Handle customer complaints in a friendly, calm manner.
- Flexible in dealing with changes or problems.
- Proficient in Point of Sale software.
- Oversee the general cleanliness in and around restaurant premises that they comply with City Council Health and Safety regulations.