Jithin Antony Pallan
Project Manager
Melbourne
Summary
Results-driven IT Project Manager with over 19 years of experience leading Agile transformations, optimizing IT infrastructure, and delivering high-impact technology solutions. Demonstrated success in project governance, stakeholder engagement, and driving cost-efficient IT operations. Skilled at aligning technology initiatives with business goals to enhance productivity and profitability.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Administration Officer
Opal HealthCare
Tyabb, VIC
10.2023 - Current
- Streamlined operations and improved data accuracy, resulting in a 12% reduction in processing time
- Led the DECT Phone project rollout, reducing interdepartmental response times by 30% and improving cross-team collaboration
- Implemented streamlined financial procedures, ensuring precise roster management, banking, and invoicing, leading to improved financial and operational efficiency
- Delivered outstanding customer service, orchestrating high-impact marketing events that boosted client engagement and satisfaction
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Managed team petty cash, purchase orders and account transactions.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
Project Manager Team Lead
4X Software Sdn. Bhd.
07.2022 - 07.2023
- Developed and led a high-performing project management team, cultivating a collaborative culture that improved efficiency and improved PMO retention by 22%
- Drove Agile transformation, implementing Scrum for 90% of product development, resulting in a 39% monthly cost reduction for the Identity Verification tool
- Directed strategic planning, resource allocation, and execution across the PMO team, ensuring on-time project delivery and optimized workflows
Technical Project Manager
4X Software Sdn. Bhd.
06.2021 - 07.2022
- Standardized project management processes and best practices, ensuring consistent on-time and on-budget project completion across all initiatives
- Led the launch of a new CFD trading platform on web and mobile, contributing to over $2 billion in monthly trading volume
- Collaborated with stakeholders to manage product backlog, prioritize high-impact features, and drive seamless web and mobile application development
Service Chain Operations Manager
T-Systems Malaysia Sdn. Bhd.
03.2019 - 05.2021
- Led the onboarding of critical infrastructure services (cloud, servers, WSUS, storage support) from Fujitsu for British American Tobacco, strengthening stakeholder relationships and boosting departmental revenue by 30%
- Earned an appreciation award for exemplary project management and successful completion of the BAT Cabrini Project, showcasing strong leadership and stakeholder collaboration
- Negotiated and managed end-to-end stakeholder relationships, ensuring mutually beneficial contract agreements through comprehensive reviews and strategic alignment
- Oversaw financial operations, including billing, pre-sales activities, Statements of Work (SOWs), OLAs/SLAs, and cost tracking, ensuring accurate financial reporting and cost efficiency
- Established proactive service reporting and escalation management, implementing continuous improvement strategies that enhanced client satisfaction and operational efficiency
- Owned and executed customer projects, major orders, and ongoing services, ensuring seamless delivery, client alignment, and long-term relationship success
Operations Manager
T-Systems Malaysia Sdn. Bhd.
10.2016 - 03.2019
- Led the successful onboarding of additional infrastructure services (server infrastructure, database administration (DBA), and Kofax services), streamlining operations and expanding service offerings for clients
- Recognized with an appreciation award for significant contributions to business growth, operational improvements, and enhanced client satisfaction at T-Systems
- Managed and optimized the cross-departmental service chain, overseeing KPIs, SLAs, and OLAs to ensure seamless service delivery and exceed client expectations
- Maintained accountability for technical content, ensuring service quality and accuracy, while driving continuous improvement initiatives for enhanced performance
- Coordinated and monitored operational performance across multiple departments, identifying inefficiencies and implementing targeted improvements to boost productivity and effectiveness
- Developed and executed process and policy enhancements, leading to optimized operational output and improved onboarding of additional infrastructure services
Project Manager
T-Systems Malaysia Sdn. Bhd.
09.2015 - 10.2016
- Spearheaded a complex data center migration project, successfully relocating virtual and physical servers and network devices with minimal downtime and within budget
- Led the Oracle 12c upgrade from versions 9, 10, and 11, resulting in a 40% improvement in query response time and ensuring system compatibility with updated platforms
- Defined and developed comprehensive project scopes, objectives, and detailed plans in collaboration with stakeholders, ensuring technical feasibility and business alignment
- Managed end-to-end project execution, proactively addressing deviations, risks, and contingencies to ensure on-time and on-budget delivery
- Accurately forecasted and allocated resources (personnel, budget, and equipment), ensuring seamless execution and achievement of project objectives
Change Management
T-Systems Malaysia Sdn. Bhd.
09.2014 - 09.2015
- Led and chaired Change Advisory Board (CAB) meetings, effectively presenting change requests, facilitating stakeholder discussions, and securing approvals in alignment with ITIL best practices
- Orchestrated the implementation of approved changes, conducting thorough impact assessments, proactively managing risks, and ensuring minimal disruption to business operations
SharePoint Operations Engineer
T-Systems Malaysia Sdn. Bhd.
10.2011 - 09.2014
- Managed and oversaw incident, release, configuration, and problem management within the SharePoint environment, ensuring seamless system performance and stability
- Planned and executed software releases, updates, and patches, minimizing downtime, and enhancing system reliability
Systems Analyst
UST Global
02.2010 - 09.2011
- Analyze system requirements and collaborate with stakeholders to design, implement, and maintain SharePoint solutions
SharePoint Administrator
Gallagher Offshore Support
06.2008 - 02.2010
- Project transitions, incident, problem, change, release, and problem management
Sr. Associate Engineer
Unisys Global Services
11.2007 - 06.2008
- L2/L3 incident engineer responsible for Investigate, diagnosis, escalation, resolution & closure of SharePoint Incidents
Assistant Engineer
Infosys Technologies Ltd.
Bengaluru, India
07.2005 - 11.2007
- Service desk operations, SharePoint administration and handle incident, configuration, change, release, and problem management
Education
MBA - Project Management
UNITAR International University
Malaysia 06.2021 - 10.2022
Bachelor of Science - Computer Applications
Mahatma Gandhi University
Kerala, India 01.2002 - 04.2005
Skills
Certification
Agile Practitioner
Timeline
Administration Officer
Opal HealthCare
10.2023 - Current
Project Manager Team Lead
4X Software Sdn. Bhd.
07.2022 - 07.2023
MBA - Project Management
UNITAR International University
06.2021 - 10.2022
Technical Project Manager
4X Software Sdn. Bhd.
06.2021 - 07.2022
Service Chain Operations Manager
T-Systems Malaysia Sdn. Bhd.
03.2019 - 05.2021
Operations Manager
T-Systems Malaysia Sdn. Bhd.
10.2016 - 03.2019
Project Manager
T-Systems Malaysia Sdn. Bhd.
09.2015 - 10.2016
Change Management
T-Systems Malaysia Sdn. Bhd.
09.2014 - 09.2015
SharePoint Operations Engineer
T-Systems Malaysia Sdn. Bhd.
10.2011 - 09.2014
Systems Analyst
UST Global
02.2010 - 09.2011
SharePoint Administrator
Gallagher Offshore Support
06.2008 - 02.2010
Sr. Associate Engineer
Unisys Global Services
11.2007 - 06.2008
Assistant Engineer
Infosys Technologies Ltd.
07.2005 - 11.2007
Bachelor of Science - Computer Applications
Mahatma Gandhi University
01.2002 - 04.2005
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