Jithin Antony Pallan
Project Manager
Melbourne
Summary
Results-driven IT Project Manager with over 19 years of experience leading Agile transformations, optimizing IT infrastructure, and delivering high-impact technology solutions. Demonstrated success in project governance, stakeholder engagement, and driving cost-efficient IT operations. Skilled at aligning technology initiatives with business goals to enhance productivity and profitability.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Administration Officer
Opal HealthCare
Tyabb, VIC
10.2023 - Current
- Streamlined operations and improved data accuracy, resulting in a 12% reduction in processing time
- Led the DECT Phone project rollout, reducing interdepartmental response times by 30% and improving cross-team collaboration
- Implemented streamlined financial procedures, ensuring precise roster management, banking, and invoicing, leading to improved financial and operational efficiency
- Delivered outstanding customer service, orchestrating high-impact marketing events that boosted client engagement and satisfaction
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Managed team petty cash, purchase orders and account transactions.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
Project Manager Team Lead
4X Software Sdn. Bhd.
07.2022 - 07.2023
- Developed and led a high-performing project management team, cultivating a collaborative culture that improved efficiency and improved PMO retention by 22%
- Drove Agile transformation, implementing Scrum for 90% of product development, resulting in a 39% monthly cost reduction for the Identity Verification tool
- Directed strategic planning, resource allocation, and execution across the PMO team, ensuring on-time project delivery and optimized workflows
Technical Project Manager
4X Software Sdn. Bhd.
06.2021 - 07.2022
- Standardized project management processes and best practices, ensuring consistent on-time and on-budget project completion across all initiatives
- Led the launch of a new CFD trading platform on web and mobile, contributing to over $2 billion in monthly trading volume
- Collaborated with stakeholders to manage product backlog, prioritize high-impact features, and drive seamless web and mobile application development
Service Chain Operations Manager
T-Systems Malaysia Sdn. Bhd.
03.2019 - 05.2021
- Led the onboarding of critical infrastructure services (cloud, servers, WSUS, storage support) from Fujitsu for British American Tobacco, strengthening stakeholder relationships and boosting departmental revenue by 30%
- Earned an appreciation award for exemplary project management and successful completion of the BAT Cabrini Project, showcasing strong leadership and stakeholder collaboration
- Negotiated and managed end-to-end stakeholder relationships, ensuring mutually beneficial contract agreements through comprehensive reviews and strategic alignment
- Oversaw financial operations, including billing, pre-sales activities, Statements of Work (SOWs), OLAs/SLAs, and cost tracking, ensuring accurate financial reporting and cost efficiency
- Established proactive service reporting and escalation management, implementing continuous improvement strategies that enhanced client satisfaction and operational efficiency
- Owned and executed customer projects, major orders, and ongoing services, ensuring seamless delivery, client alignment, and long-term relationship success
Operations Manager
T-Systems Malaysia Sdn. Bhd.
10.2016 - 03.2019
- Led the successful onboarding of additional infrastructure services (server infrastructure, database administration (DBA), and Kofax services), streamlining operations and expanding service offerings for clients
- Recognized with an appreciation award for significant contributions to business growth, operational improvements, and enhanced client satisfaction at T-Systems
- Managed and optimized the cross-departmental service chain, overseeing KPIs, SLAs, and OLAs to ensure seamless service delivery and exceed client expectations
- Maintained accountability for technical content, ensuring service quality and accuracy, while driving continuous improvement initiatives for enhanced performance
- Coordinated and monitored operational performance across multiple departments, identifying inefficiencies and implementing targeted improvements to boost productivity and effectiveness
- Developed and executed process and policy enhancements, leading to optimized operational output and improved onboarding of additional infrastructure services
Project Manager
T-Systems Malaysia Sdn. Bhd.
09.2015 - 10.2016
- Spearheaded a complex data center migration project, successfully relocating virtual and physical servers and network devices with minimal downtime and within budget
- Led the Oracle 12c upgrade from versions 9, 10, and 11, resulting in a 40% improvement in query response time and ensuring system compatibility with updated platforms
- Defined and developed comprehensive project scopes, objectives, and detailed plans in collaboration with stakeholders, ensuring technical feasibility and business alignment
- Managed end-to-end project execution, proactively addressing deviations, risks, and contingencies to ensure on-time and on-budget delivery
- Accurately forecasted and allocated resources (personnel, budget, and equipment), ensuring seamless execution and achievement of project objectives
Change Management
T-Systems Malaysia Sdn. Bhd.
09.2014 - 09.2015
- Led and chaired Change Advisory Board (CAB) meetings, effectively presenting change requests, facilitating stakeholder discussions, and securing approvals in alignment with ITIL best practices
- Orchestrated the implementation of approved changes, conducting thorough impact assessments, proactively managing risks, and ensuring minimal disruption to business operations
SharePoint Operations Engineer
T-Systems Malaysia Sdn. Bhd.
10.2011 - 09.2014
- Managed and oversaw incident, release, configuration, and problem management within the SharePoint environment, ensuring seamless system performance and stability
- Planned and executed software releases, updates, and patches, minimizing downtime, and enhancing system reliability
Systems Analyst
UST Global
02.2010 - 09.2011
- Analyze system requirements and collaborate with stakeholders to design, implement, and maintain SharePoint solutions
SharePoint Administrator
Gallagher Offshore Support
06.2008 - 02.2010
- Project transitions, incident, problem, change, release, and problem management
Sr. Associate Engineer
Unisys Global Services
11.2007 - 06.2008
- L2/L3 incident engineer responsible for Investigate, diagnosis, escalation, resolution & closure of SharePoint Incidents
Assistant Engineer
Infosys Technologies Ltd.
Bengaluru, India
07.2005 - 11.2007
- Service desk operations, SharePoint administration and handle incident, configuration, change, release, and problem management
Education
MBA - Project Management
UNITAR International University
Malaysia 06.2021 - 10.2022
Bachelor of Science - Computer Applications
Mahatma Gandhi University
Kerala, India 01.2002 - 04.2005
Skills
Team Building
Stakeholder Collaboration
Strategy Planning & Execution
User Story Creation
Backlog Management
Work Planning & Prioritization
Operations & Service Delivery
Agile methodologies (Scrum, Kanban)
Project Lifecycle Management
Product Roadmap Development
Project Delivery Management
Budget & Cost Control
Risk Management
MS Project
ClickUp
Jira
Redmine
Product Board
SharePoint
Wiki JS
ProjectLibre
ServiceNow
Trello
Miro
Canva
CustomerIO
Excellent written and verbal communication skills in English
Administrative support
Policy and procedure modification
Certification
Agile Practitioner
Timeline
Administration Officer
Opal HealthCare
10.2023 - Current
Project Manager Team Lead
4X Software Sdn. Bhd.
07.2022 - 07.2023
MBA - Project Management
UNITAR International University
06.2021 - 10.2022
Technical Project Manager
4X Software Sdn. Bhd.
06.2021 - 07.2022
Service Chain Operations Manager
T-Systems Malaysia Sdn. Bhd.
03.2019 - 05.2021
Operations Manager
T-Systems Malaysia Sdn. Bhd.
10.2016 - 03.2019
Project Manager
T-Systems Malaysia Sdn. Bhd.
09.2015 - 10.2016
Change Management
T-Systems Malaysia Sdn. Bhd.
09.2014 - 09.2015
SharePoint Operations Engineer
T-Systems Malaysia Sdn. Bhd.
10.2011 - 09.2014
Systems Analyst
UST Global
02.2010 - 09.2011
SharePoint Administrator
Gallagher Offshore Support
06.2008 - 02.2010
Sr. Associate Engineer
Unisys Global Services
11.2007 - 06.2008
Assistant Engineer
Infosys Technologies Ltd.
07.2005 - 11.2007
Bachelor of Science - Computer Applications
Mahatma Gandhi University
01.2002 - 04.2005