Jiyang Lu
Molendinar,Australia
Summary
Experienced customer service professional seeking a position as a Customer Service and Store Assistant, where I can leverage my outstanding retention, communication, and organisational skills. Aimed at delivering the highest level of support, I am committed to ensuring the best possible service outcomes for customers. I am eager to contribute my strengths in leadership, creativity, problem-solving, hard work, and teamwork to excel in this role and drive meaningful customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Smokmart and Smoker
VIC, Australia
09.2023 - 02.2024
- Demonstrated product knowledge and customer service excellence in a retail setting, enhancing customer shopping experiences.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
General Manager Assistant
Bangchuang Investment Development (Limited Partnership)
Central, Hong Kong
01.2022 - 09.2023
- Assisted in customer negotiations and business strategy formulation, enhancing the firm's consulting services.
- Participated in over 40 projects, showcasing strong coordination and management skills across teams.
- Operated in a multilingual and multicultural environment, adapting strategies to meet diverse client needs effectively.
Founder and Director
Weihai Vitru Network Technology Co. Ltd.
Weihai, Beijing
11.2018 - 06.2022
- Established the company and secured angel investment.
- Innovated an on-campus "food to bed" delivery service, addressing the unmet needs of campus distribution.
- Lead the design and development of the delivery system, demonstrating adaptability and problem-solving skills.
- Successfully transitioned the project to junior students, ensuring the venture's sustainability.
Education
Master of Arts - Early Childhood Education
Southern Cross University
Gold Coast, QLD03.2024
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
Rochester, NY, US06-2022
Bachelor of Science (Double Degree Program) - Management Information Systems
Beijing Jiaotong University
Beijing06-2022
Skills
Retail Sales
Inventory Control
Cash Handling
Customer service
Organizational
Team Work
Communication
Hard Working
Certification
Full Driver License, 12/2021, Present
References
• Mrs. Mai Nguyen, Board Member and General Manager of Smoker, Phone: +61 0401550760
• Mr Dom Lau, Committee Chairman and General Manager of Bangchuang Investment, Phone: +852 60966258
• Mr Jiyang Lu, Former Executive Director and Founder of Vitru Technology, Phone: +61 0455275107
Timeline
Retail Sales Assistant
Smokmart and Smoker
09.2023 - 02.2024
General Manager Assistant
Bangchuang Investment Development (Limited Partnership)
01.2022 - 09.2023
Founder and Director
Weihai Vitru Network Technology Co. Ltd.
11.2018 - 06.2022
Master of Arts - Early Childhood Education
Southern Cross University
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
Bachelor of Science (Double Degree Program) - Management Information Systems
Beijing Jiaotong University
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