Chantelle Hidalgo
Summary
Welcoming Customer Service worker adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
3
3
years of professional experience
Work History
Cafe All Rounder
Dbl Shot Cafe
09.2023 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Delivered exceptional service to all customers ensuring a positive experience.
- Produced food and drink products adhering to company quality and quantity standards.
Cafe Worker and Barista
Sugar Buns Bakery Cafe
12.2021 - 01.2023
- Trained new cafe workers in sales, customer service and safety.
- Handled end/start of day till checks and accurately entered all information into the system.
- Maintained great performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained clean and attractive product displays to entice customer purchases.
- Trained new staff in customer service standards, sales and safety.
- Documented customer orders and conveyed special requests to kitchen staff.
Cafe Worker
San Churro Chocolateria
05.2021 - 11.2021
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Provided a welcoming and enjoyable environment for all new and existing customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- worked with POS system to place and manage orders
Education
Chisholm Institute
Berwick, VICKillester College
Springvale, VIC12.2022
Skills
- Cash Handling
- Customer Complaint Resolution
- Phone etiquette
- Reliability and punctuality
- Attention to detail
- Positive attitude
Section name
Current availability is any day/time but is subject to change commencing in February when resuming studies.
Timeline
Cafe All Rounder
Dbl Shot Cafe
09.2023 - Current
Cafe Worker and Barista
Sugar Buns Bakery Cafe
12.2021 - 01.2023
Cafe Worker
San Churro Chocolateria
05.2021 - 11.2021
Chisholm Institute
Killester College
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