Mirissage Shakila Malki Silva
Waurn Ponds,VIC
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cafe All Rounder
Three Sisters
01.2024 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Streamlined ordering process with effective communication between kitchen staff and front-of-house team members.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Team Member
Big W
04.2023 - 12.2023
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Customer Service Representative
The Sweet Side
10.2019 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Waitress Supervisor
Sasha Food Court
01.2019 - 02.2022
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Receptionist
Sleep Cheap Hostel
06.2017 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Civil Engineering
Deakin University
Geelong, VIC03.2025
Diploma in Civil Engineering
Edith Cowan University
Sri Lanka01.2021
Skills
- Complaint Resolution
- Cleaning
- Workplace Safety
- Cash Handling
- Customer Service
- Safety Understanding
- Account Management
- Money Handling
- Equipment Maintenance
- Call Center Operations
- Order Preparation
- Clear Communication
- Problem-Solving
- Complex Problem-Solving
- Positive Attitude
- Organizing Work Stations
- Following Instructions
- Staff Education and Training
- Product Knowledge
- Teamwork and Collaboration
- Leadership qualities
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Cafe All Rounder
Three Sisters
01.2024 - 03.2024
Team Member
Big W
04.2023 - 12.2023
Customer Service Representative
The Sweet Side
10.2019 - 02.2023
Waitress Supervisor
Sasha Food Court
01.2019 - 02.2022
Receptionist
Sleep Cheap Hostel
06.2017 - 12.2021
Bachelor of Civil Engineering
Deakin University
Diploma in Civil Engineering
Edith Cowan University
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