Olivia Kain
Brisbane ,QLD
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
2
2
years of professional experience
Work History
Cafe All Rounder
Cafe
12.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
TAFE Queensland Senior College
Brisbane, QLD11.2024
Skills
- Food Running
- Cash Handling
- Menu Memorization
- POS Systems
- Espresso Machine Operation
- Latte Art
- Opening and Closing Duties
- New Hire Training
- Cash Register Operation
- Active Listener
- Excellent Memory
- Coffee Machinery
- Multitasking
- Cleanliness
Timeline
Cafe All Rounder
Cafe
12.2021 - Current
TAFE Queensland Senior College
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