JO-ANNE NIKI
Wagga Wagga
Summary
Studying Community Services with a strong passion for mental health, my aim is to work in an industry where I can enrich people's lives and provide assistance. Highly motivated and professional, I have demonstrated leadership abilities and excellent communication skills. I excel at working independently or as part of a team, promoting effective collaboration and achieving successful outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recovery and Rehabilitation Worker
Wellways
05.2022 - 07.2023
- Provided 1:1 peer support with a focus on humility, compassion, and building trust
- Supported individuals in activating their choice and control, connecting with NDIS services to enhance their wellbeing
- Contributed ideas for continuous quality improvement and innovation within the organization
- Worked from a lived experience, human rights, and compassion-centered framework to aid individuals on their recovery journey
- Assisted individuals in upholding their human rights and navigating the mental health system towards recovery
- Collaborated with family members and other supports to ensure the best interests of individuals were met
Customer Service
Funtasia The Adult Shop
05.2021 - 09.2021
- Managed opening and closing procedures
- Handled money transactions accurately
- Maintained a well-presented appearance
- Demonstrated the ability to work independently in a fast-paced environment
- Developed an efficient cleaning routine for the store
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Increased customer loyalty through personalized interactions, building rapport with clients.
Cleaner
Busabout Wagga
03.2019 - 01.2020
- Worked independently using general cleaning chemicals and equipment
- Created and maintained an efficient cleaning routine
- Cleaned and sanitized bathrooms, kitchens and buses, according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from buses and the work premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and windows to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Cashier
Woolworths
01.2017 - 01.2019
- Managed cash handling and shut down procedures.
- Maintained a well-presented appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Research Assistant (Youth Worker)
The George Institute for Global Health
04.2016 - 01.2017
- Worked with children and provided support unsupervised
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Demonstrated good communication skills and professionalism
- Performed telephone duties and handled money transactions
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
Meat Process Worker
Cargills
01.2008 - 11.2008
- Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
- Contributed to a positive work environment by maintaining clear communication channels and promoting teamwork among colleagues.
- Enhanced product quality through consistent compliance with hygiene and sanitation regulations.
- Conducted routine inspections of incoming raw materials, ensuring optimal freshness and quality before processing began.
- Maintained high standards for product presentation by consistently following company guidelines for packaging and labelling procedures.
- Supported team members in achieving daily production targets by collaborating effectively and sharing best practices.
Cafeteria Worker
Dash Coffee, American Embassy CBR
06.2007 - 12.2007
- Delivered high-quality customer service and food handling
- Worked efficiently in a team
- Demonstrated strong time management skills
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Education
Certificate III - Community Services
TAFE NSW
Wagga Wagga, NSW09.2024
Skills
- Patience and excellent listening skills
- Flexibility and understanding
- Effective time management
- Ability to work under pressure
- Self-motivated and hardworking
- Commitment to both individual and team success
- Strong responsibility acceptance
- Outstanding communication skills
- Excellent attention to detail
- Positive attitude
Certification
Working With Children's Check
First aid CPR
Timeline
Recovery and Rehabilitation Worker
Wellways
05.2022 - 07.2023
Customer Service
Funtasia The Adult Shop
05.2021 - 09.2021
Cleaner
Busabout Wagga
03.2019 - 01.2020
Cashier
Woolworths
01.2017 - 01.2019
Research Assistant (Youth Worker)
The George Institute for Global Health
04.2016 - 01.2017
Meat Process Worker
Cargills
01.2008 - 11.2008
Cafeteria Worker
Dash Coffee, American Embassy CBR
06.2007 - 12.2007
Certificate III - Community Services
TAFE NSW
Working With Children's Check
First aid CPR
Similar Profiles
Unwana-Abasi JohnsonUnwana-Abasi Johnson
Support Worker at WellwaysSupport Worker at Wellways
Thomas BrucknerThomas Bruckner
Student Placement Recovery Worker at WellwaysStudent Placement Recovery Worker at Wellways
Helen SmithHelen Smith
Program Coordinator at WellwaysProgram Coordinator at Wellways