Jo Sides
Deebing Heights,QLD
Summary
Proven Pharmacy Assistant with a track record of excellence in customer service at Blooms The Chemist. Skilled in multitasking and adaptability, demonstrated through effective problem-solving and inventory control. Excelled in providing empathetic patient care and maintaining meticulous attention to detail, ensuring safety and satisfaction.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Blooms The Chemist
2020.07 - Current
- Assisted customers in selecting over-the-counter medications and health care products.
- Answered questions regarding medication instructions and usage.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Duty Manager/ Inventory Manager
Woolworths Supermarket
2017.04 - 2021.06
- Oversaw stock control, and management stock.
- Replenished stock and inventory of deliveries.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Problem solving.
- Oversaw customer complaints.
- Closing of business (Sunday)
- Really a jack of all trades in this position working everywhere from the Bakery, Deli, Perishables, check-outs and Long-life.
Education
Certificate III - Community Pharmacy
The Pharmacy Guild of Queensland
Queensland07.2024
Certificate II - Community Pharmacy
The Pharmacy Guild of Queensland
Queensland07.2020
Skills
- Customer Service
- Point of Sale
- Multitasking
- Medication labels
- OTC Recommendations
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Active Listening
- Organizational Skills
- Merchandising/relays
Referees
Daniel Dickie - Pharmacist
0449 252 272
Andy Pattullo - Pharmacist
0435 171 377
Jan Hanson - Pharmacy Assistant
0402 760 048
Timeline
Pharmacy Assistant
Blooms The Chemist
2020.07 - Current
Duty Manager/ Inventory Manager
Woolworths Supermarket
2017.04 - 2021.06
Certificate III - Community Pharmacy
The Pharmacy Guild of Queensland
Certificate II - Community Pharmacy
The Pharmacy Guild of Queensland
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