Joan Rojas

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Upheld infection control and prevention policies across different patient-facing areas.
• Documented patient information and care activities
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients complete range of motion exercises to prevent loss of function during care with the daily morning exercise.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Reinforced positive care environment by engaging patients in meaningful activities and conversations.
• Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
• Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
• Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
• Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
• Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
• Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
• Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
• Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance..
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
• Facilitated therapeutic group sessions for increased social interaction and skill development.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
• Documented client progress in confidential files.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.

• Provided a clean and safety environment for health care professionals and patients making sure that the surroundings are up to standards of cleanliness.
• Maintained clean and well-organized environment for client happiness and safety.
• Aided in patient transfer and transport in accordance with guidelines of Manual Handling and Mobility and Transfer.
• Improved patient outlook and daily living through compassionate care.
• Tracked and reported clients' progress based on observations and conversations.
• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Measured and recorded food and liquid intake and output and reported changes to nursing staff.
• Turned and repositioned bedridden patients to optimize comfort.
• Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
• Delivered nursing-related services under supervision of Registered Nurse.
• Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities.
• Maintained homelike environment for residents to support plan of care.
• Reminded patients to take medications and nutritional supplements to promote wellness.
• Examined patients to detect open wounds, bruises and other issues requiring medical care.
• Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
• Recognized and reported abnormalities or changes in patients' health status to nursing staff.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Responded to call lights to assist patients with various care and comfort needs.
• Cared for patient activities of daily living by assisting with eating, bathing, toileting and mobility.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Collaborated with staff members to facilitate quality care.
• Observed, recorded and reported changes in patient condition.
• Built rapport with patients' family members and support system.
• Delivered meals, offered snacks, fed patients and documented oral intake of food, liquids and supplements.

• Take calls from providers calling form hospitals, clinics and or pharmacy catering services for pre certification of specialty medications, outpatient procedural services and give them appropriate information to help expedite services.

• reviews clinical documentation to determine the medical necessity of requested services byproviders and members.

• Assists Medical Director in the organizational determination for services that do not meet medical necessity as well as in the assessment as well as preauthorization of service as per the Medical Management Department's policies and procedures

• Authorizes services regarding the authorizations and implementation of approved services through Pre-cert and functions

• Reviews service requests submitted by and its medical necessity.

• Facilitates provider contact as needed to coordinate\ member's care needs.

• Coordinating with facilities, Medical Management staff, providers and members.

• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

• Maintains nursing guidelines by writing and updating policies and procedures.

• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Documented conversations with customers to track requests, problems and solutions.
• Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Reviewed customer account information to determine current issues and potential solutions.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

• Provided students with hands-on demonstrations and managed clinical logs, medication administration, dressing changes and meal preparation.
• Assessed students' knowledge and skills through assignments and exams.
• Partnered with other instructors to share best practices for optimized student learning.
• Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
• Frequently provided educational lectures to students.
• Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
• Delegated patient assignments to students based on individual learning needs and patient assessments.
• Upheld patient safety standards by supervising students during medication administration.
• Initiated new learning methods to ensure total student comprehension while maximizing learning time.
• Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
• Educated and mentored students to help individuals surmount academic obstacles and personal difficulties.
• Communicated students' individual and group performance to lead faculty.
• Retained interest and maximized receptive learning by educating students utilizing instructional techniques, hands-on activities and laboratory curriculum.

• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
• Recorded patients' medical history, vital statistics and test results in electronic medical records.
• Developed care plans complete with effective nursing measures to improve patients' mental and physical health.
• Communicated effectively with physicians and provided support during surgical procedures.
• Facilitated transition to home care by providing patients with continued care information and discharge instructions.
• Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
• Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
• Answered patient questions and provided take-home materials for further information.
• Addressed rapid response and code situations by strategically organizing and delegating tasks.
• Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
• Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
• Developed and adapted individualized treatment plans according to patient recovery goals.