Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Joanne Aitcheson

Hilldale,NSW

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Postal Delivery Officer

Australia Post
09.2022 - Current
  • Handled mail and packages with care to prevent damage during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

FOH Supervisor/ PA to Director

City Gym
10.2017 - 09.2022
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Adhered to safe work practices.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Education

High School Diploma -

Oxley High School
North Tamworth, NSW

Certificate II - Retail Management

McDonald's Training Centre
Thornleigh, NSW

Internal Training - People Leaders Fundamentals

Australia Post
2023

Certificate IV - Fitness

AIPT
Sydney Olympic Park, NSW
2017

Skills

  • Critical Thinking
  • Attention to Detail
  • Verbal and Written Communication
  • Leading Team Meetings
  • Coaching and Mentoring
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Problem Resolving

Certification

  • First Aid & CPR Training - 2017-Current
  • Firearms licence category A, B
  • Drivers licence class C, R unrestricted
  • Blood donor

References

Available upon request

Timeline

Postal Delivery Officer

Australia Post
09.2022 - Current

FOH Supervisor/ PA to Director

City Gym
10.2017 - 09.2022

High School Diploma -

Oxley High School

Certificate II - Retail Management

McDonald's Training Centre

Internal Training - People Leaders Fundamentals

Australia Post

Certificate IV - Fitness

AIPT

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Joanne Aitcheson