Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emma Middleton

Summary

A hard working employee with over 10+ years of working experience across many different workplaces, ensuring deadlines and company expectations are always front of mind. I am seeking to further develop my ability to adapt and my eagerness to learn to create a long term career. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and being part of a team to achieve company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Postal Delivery Officer

Australia Post
01.2021 - 01.2024
  • Sort mail and parcels into a frame for delivery
  • Use of correct manual handling practices
  • Provide exceptional face to face customer service
  • Quality control of products
  • Communicating with team members and customers
  • Ensuring delivery standards were met
  • Upholding company values
  • Evaluating and decision making of product dispatch
  • Safely operating an Electric Delivery Vehicle (EDV).

Bar Tender

Sonder
09.2019 - 12.2020
  • Provide quality and efficient customer service
  • POS Cash handling
  • Maintain a hygienic and presentable work environment
  • Follow basic cleaning routines
  • Follow OH&S procedures
  • Effective communication with team members
  • Recognize and enforce RSA.

Postal Delivery Officer

Australia Post
11.2016 - 12.2020
  • Sort mail and parcels into frame for delivery
  • Use of correct manual handling practices
  • Provide exceptional face to face customer service
  • Quality control of products
  • Communicating with team members
  • Ensuring delivery standards were met
  • Evaluating and decision making of product dispatch
  • Delivering parcels in a van
  • Delivering mail and parcels on an electric pushbike.

Bartender

The Vineyard
07.2013 - 08.2015
  • Provide quality and efficient customer service
  • POS Cash handling
  • Maintain a hygienic and presentable work environment
  • Follow basic cleaning routines
  • Follow OH&S procedures
  • Effective communication with team members
  • Spirit pouring and cocktail making
  • Following strict RSA procedures.

Postal Delivery Officer

Australia Post
03.2010 - 03.2013
  • Customer service
  • Manual handling
  • Quality control of products
  • Communicating with team members
  • Ensure standards were met
  • Evaluating and decision making of product dispatch
  • Efficient data entry
  • Moving ULD's with a pallet jack
  • Sorting mail into PO boxes
  • Directing trucks in the loading dock
  • Basic admin duties.

Service Assistant

Coles
04.2008 - 03.2010
  • Provide friendly customer service
  • Cash handling
  • Security routines
  • Delivery of store standards
  • Supporting product availability
  • Stock take

Education

High School (Graduated Year 12) -

Warnbro Community High School
Warnbro, WA
01.2008

Skills

  • Willingness to Learn
  • Safety Procedures
  • Attention to Detail
  • Reliability
  • Time Management
  • Customer Service
  • Organizational Skills
  • Highly Motivation
  • Effective Communicator
  • Critical Thinking
  • Initiative
  • Ability to deal under pressure
  • Computer Skills

Certification

  • Drivers Licence C, R


References

Amanda Davenport

Supervisor/Team Leader

Australia Post, Rockingham, WA

amanda.davenport@auspost.com.au

08 6254 3608


Fabio Camerotto

Supervisor/Team Leader 

Australia Post, Rockingham, WA 

fabio.camerotto@auspost.com.au

08 6254 3608


Kevin Castle

Supervisor/Team Leader 

Australia Post, Moorabbin, VIC

kevin.castle@auspost.com.au

0432 012 528

Timeline

Postal Delivery Officer

Australia Post
01.2021 - 01.2024

Bar Tender

Sonder
09.2019 - 12.2020

Postal Delivery Officer

Australia Post
11.2016 - 12.2020

Bartender

The Vineyard
07.2013 - 08.2015

Postal Delivery Officer

Australia Post
03.2010 - 03.2013

Service Assistant

Coles
04.2008 - 03.2010

High School (Graduated Year 12) -

Warnbro Community High School

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Emma Middleton