Joanne Allen

• Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
• Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
• Demonstrated commitment to professional development by attending industry conferences, workshops, and seminars to stay current on best practices in aquatic education.
• Boosted customer retention through implementing targeted marketing campaigns aimed at promoting special offers for existing clients and new customers.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored staff members, helping them develop their leadership potential in their careers for future aspirations.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Assisted in recruitment to build team of top performers.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.
• Built and maintained strong client relationships, leading to referrals.
• Increased customer satisfaction with prompt resolutions.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Evaluated customer needs and feedback to drive product and service improvements.

• Mentored new teachers, providing support and guidance that contributed to their professional growth.
• Enhanced current and new programs by collaborating with Instructors, and parents to identify areas for improvement.
• Managed budgets and allocated funds effectively for various programs and projects.
• Streamlined communication between staff and parents by organising Parent Evenings (Getting to know your Instructor).
• Observed teachers, documented activities and implemented new strategies

From November 2011 my role was to develop and progress the eight Swim Schools within the Doncaster Borough (DCLT ) which had approximately 6,000 swimmers enrolled across the sites two of which had 1,500 students, during March 2015 DCLT had a restructure and my role changed to Centre Manager.

The job entailed managing the day to day operations of a Centre this included Staff Rotas, Targets & Budgets, Pool Programming, monitoring of all costings, the understanding of the Pool Plant Room and how it operates.

I worked closely with The Head of Leisure, Group Operations Manager & the Sales Manager to develop and progress the Splash Academy Swim Schools. I had regular individual meetings with Area Managers, Duty Managers and the Swimming Instructors, these would include Pool Programming, the introduction of NEW lessons, training days for Instructors, setting achievable targets to increase individual Centre’s.

Within my job role I worked closely with Education Swimming Lessons. DCLT deliver Education lessons to over ninety Primary Schools in the Borough with an approximate National Curriculum pass rate of between 70 – 75%. We were striving to work more with the Primary schools to join the link between the Splash Academy Lessons & Education. We also had very strong links with all the Swimming Clubs in the area with a good relationships with the Elite Squads.