Joanne Hinch

• Coordinated client communications for neurological and developmental services patients and families.
• Facilitate customer connections to improve satisfaction levels
• Resolved customer complaints to enhance service experience
• Utilized computer skills to streamline communication processes

Facilitated reading sessions for children to enhance their language skills

Assisted room leader in coordinating classroom activities and enhancing student engagement

Organized room layouts to foster engaging and welcoming environments for children

Executed daily cleaning tasks to maintain a safe and inviting facility for children

Assisting director

• Coordinated staff schedules to maintain optimal coverage and support service delivery.
• Proposed and implemented ideas to improve team effectiveness and achieve better results.

Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Trained team members on checkout procedures and service standards.
• Monitored POS transactions and corrected pricing or payment errors.
• Supported stock replenishment across shelves, chillers, and service areas.
• Communicated with store management about service issues and staffing needs.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

• Delivered customer support across multiple settings to enhance guest experience
• Balancing monies
• Resolved customer complaints using calm communication and store policy.
• Addressed customer complaints with calm communication and adherence to store policy, fostering customer satisfaction
• Collaborated with store management to identify and address service issues and staffing needs

• Customer liaison
• Staff supervisor
• Rostering
• Computer skills
• Support staff members in training
• Communication
• Multi disciplinary meetings
• Intake of clients for services
• Reception duties
• Stakeholder communication
• Customer service