Joanne Watkins
Alice Springs,NT
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
Work History
Case Manager
The Salvation Army
Alice Springs, NT
07.2024 - 03.2025
- Monitored client progress through regular follow-up contacts.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
Support Worker
The Salvation Army
Alice Springs, Northern Territory
10.2023 - 07.2024
- Collaborated with other service providers to ensure continuity of care for clients.
- Counseled clients on available resources within the community that could help meet their needs.
- Maintained accurate case records and documentation according to agency guidelines.
Receptionist
The Salvation Army
Alice Springs, NT
04.2021 - 10.2023
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Education
Certificate III - Community Services
Alffie
Brisbane, QLD01-2022
Certificate III - Business
Alffie
Brisbane, QLD12-2018
Skills
- Relationship building
- Empathy and patience
- Cultural sensitivity
- Confidentiality and privacy
- Teamwork and collaboration
- Professional ethics
- Critical thinking
- Ethical judgment
References
References available upon request.
Timeline
Case Manager
The Salvation Army
07.2024 - 03.2025
Support Worker
The Salvation Army
10.2023 - 07.2024
Receptionist
The Salvation Army
04.2021 - 10.2023
Certificate III - Community Services
Alffie
Certificate III - Business
Alffie
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